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About the Role

As Market Development Manager, you will build and manage relationships with local decision-makers and public transport authorities, developing service design, rider experience, and commercial performance within a dedicated region. You will collaborate with local Policy and Operations teams and central stakeholders to expand Voi's footprint and ridership in existing and new markets.

Responsibilities

• Build strong ties with key stakeholders including public transport authorities, city administrators, project managers, associations, and partner companies.
• Run events and initiatives with the local public policy team to enhance performance against city priorities and grow market footprint.
• Evaluate new market entry opportunities based on commercial viability, regulatory readiness, and strategic fit.
• Represent Voi to cities exploring shared micromobility and lead tender processes.
• Lead commercial and contractual negotiations with cities to secure sustainable terms.
• Serve as the main point of contact for city stakeholders, developing compliant solutions that balance user experience and decision-maker relationships.
• Utilize data, analytics, and market research to identify opportunities for operational efficiency and performance improvements.
• Manage city-level P&Ls and understand key drivers of financial performance.
• Collaborate with competitors in shared cities to strengthen collective footprint and compliance.
• Partner with central growth and product teams on pricing and product strategy.
• Work with the local team to identify opportunities and lead change-driving projects.
• Provide feedback from local markets to central teams to refine playbooks, processes, and frameworks.

Requirements

• 3-5 years of experience in policy, government/enterprise key account management, operations, or strategy, as a consultant or in a fast-paced environment.
• Experience in negotiating and managing external stakeholders (partners, government, media).
• Experience managing complex cross-functional projects and diverse stakeholder needs.
• Ability to analyze large datasets using Google Sheets or Excel.
• Experience working with P&Ls, budgets, and business cases.
• Flexibility to travel regularly within the UK.

Skills

• Professional fluency in English (written and spoken).
• Excellent communication and presentation skills.
• Ability to adapt messaging to diverse audiences.

Location

• UK

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor or Master of Science in business, economics, engineering or similar is a plus.

Benefits

• Personal growth opportunities.
• Employee options program.
• Unlimited free Voi rides.
• Inspiring, motivated, and fun colleagues.
• Opportunity to contribute to sustainable cities.

About the Company

• Voi is Europe's #1 micromobility operator.
• Voi is committed to creating sustainable cities made for living, free from noise and pollution.

Equal Opportunity

• Voi is committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation.
• Voi covers all associated recruitment costs, meaning no recruitment fees or related costs are charged to workers at any stage of the hiring process.
• Voi requires the same ethical standards to be upheld by its agency partners.
• Voi works with recruitment partners who share its commitment to ethical practices and regularly reviews processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience.