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About the Role

We inspire reading, learning, creativity, and play. As a Sales Assistant, you are the face of our brand, creating moments that make customers smile by delivering exceptional service, sparking conversations, and helping customers with their shopping missions. You will proactively approach and engage with customers, make recommendations, and maintain store standards. This is an active role involving various store areas, and as a Keyholder, you will open and close the store securely and support cash handling and security.

Responsibilities

Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
Deliver a friendly, knowledgeable, and consistently amazing customer experience.
Stay informed about our products, promotions, and services.
Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organisation, and product availability.
Follow all operational procedures, including health and safety and loss prevention.
Work collaboratively with your team to meet store targets and KPIs.
Be a brilliant brand ambassador - positive, professional, and passionate about what we do.
Open and close the store safely and securely (as Keyholder).
Complete cashing-up and other end-of-day procedures accurately (as Keyholder).
Take responsibility for the smooth running of the store when a manager isn’t present (as Keyholder).
Support colleagues and respond to customer or operational issues (as Keyholder).

Requirements

Willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for, and make helpful recommendations from our product range.
Passionate about creating a brilliant customer experience.
Supportive team player with a positive, can-do attitude.
Reliable, punctual, and able to work a variety of shifts.
Comfortable learning to use tills and handle transactions accurately.
Able to stay organised and contribute positively in a busy, fast-paced store environment.
Aged 18 or over to be trained as a Keyholder.

Skills

Customer service
Sales
Merchandising
Stock replenishment
Till operation
Cash handling
Teamwork
Communication

Location

In-store

Work Type

Part-time
Contract

Experience Level

Entry level

Salary/Compensations

Enhanced rate of pay for Keyholder responsibilities

Benefits

25% Colleague Discount
Exclusive Double Discount days
MyWorks - Exclusive online discounts
Family Friendly Leave - Enhanced maternity, paternity and adoption pay
28 days holiday (or 33 days for Deputy/Store Managers)
Can-Do Academy - Training and development
Stream - Early access to 50% of wages
Share Scheme
24/7 support for you and your family via Employee Assistance Programme
Healthcare Cash Plan
Long service awards
Pension
Life assurance
Cycle to Work scheme
Optional charity giving

About the Company

We don’t just sell products. We inspire reading, learning, creativity and play.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty, Caring, and Can-do.

Equal Opportunity

Promoting Diversity, Inclusion, and Reasonable Adjustments.
We have an inclusive culture where everyone can feel able to be themselves.
Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this.
If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know.