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About the Role

As a Student Hub Advisor, you will be the primary point of contact for students, offering support through various channels including in-person, phone, email, live chat, and messenger. Your role is to leverage excellent customer service skills to understand student needs, provide tailored advice, and deliver a friendly, approachable service that enhances their university experience.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Requirements

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.
• Experience in a student facing capacity, advising, mentoring, guidance or similar.
• Highly motivated, excels in fast-paced environments.
• Ability to communicate effectively with students and employees and interact with diverse populations.
• Previous experience in student wellbeing, complaint handling, and reception.

Skills

• Customer service
• Communication (written and verbal)
• Administration
• IT literacy
• Organisation
• Time-management
• Student wellbeing
• Complaint handling
• Reception
• SITs experience (desirable)
• Salesforce experience (desirable)

Location

• Berlin

Work Type

• Fixed Term Contract (12 months)
• Full-time

Experience Level

• Extensive experience in customer service
• Experience in a student facing capacity
• Higher Education experience (desirable)
• Higher Education Student Support experience (desirable)

Education Level

• Bachelor’s degree (desirable)

Salary/Compensations

• €36,000 per annum

Benefits

• 30 days holiday + bank holidays
• Christmas closure
• Fully Paid Deutschlandticket
• Urban Sports Club Membership
• Free Arden course study for employees
• Discount on Arden courses for family and friends
• ‘Golden Ticket’ for gifting a free Arden education

About the Company

• Arden University is an aspirational, multi-award-winning university focused on rapid growth and disrupting the HE sector through innovation and digital education.
• The university's vision is to be the first-choice institution for career-focused lifelong learners globally, making higher education accessible to everyone.
• Arden University is expanding into new disciplines, forging worldwide partnerships, and increasing its locations.

Equal Opportunity

• Arden University is a Disability Confident Employer, guaranteeing an interview for candidates with a disability who meet essential criteria.
• As an Equal Opportunity Employer, Arden University celebrates diversity and is committed to creating an inclusive workplace.
• Recruitment and selection processes do not discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
• Actively welcomes applications from all groups.