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About the Role

As a Product Success Associate, you’ll be our frontline hero, solving problems for our users as a member of our New York based team. This is a fast-paced, high-impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams. You will be helping our clients - primarily from legal, accountancy, consulting, and financial sectors to get the most value from our platform, while also providing crucial feedback that shapes the product. Over the first 12 months, you’ll evolve into a technical, autonomous operator who can tackle almost anything when it comes to resolving support queries.

Responsibilities

Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real-world problems which address user frustrations.
Ensuring user needs are met with both efficiency and empathy.
Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches.
Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves.
Contributing to Jigsaw’s reputation as a world-class support team – Your support will contribute directly to customer satisfaction and retention, ensuring our clients continue to choose Jigsaw as their go-to platform.
Providing best-in-class support to maintain Jigsaw's reputation as a unique selling point.

Requirements

Phenomenal communicator – clear, concise, and empathetic, creating exceptional experiences for clients, whether they are external customers or internal teams.
Problem-solver, able to dive into complex issues, identify patterns, and find root causes to resolve problems efficiently.
Organized & methodical, able to keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously.
Relentless service mindset, loving to help people, anticipating needs and delivering world-class experiences to every user, client or colleague.
Hunger for growth: Desire to build a scale-up from the inside and welcome challenges.
Desire to grow skillset in new ways.

Skills

Technical aptitude
Experience with Azure
Experience with SQL
Experience with Web Dev tools
Experience with Terminal & CMD

Location

New York

Work Type

Hybrid
In-office (3 days/week)

Experience Level

Entry-level (implied by 'Associate' title and focus on growth)

About the Company

Jigsaw transforms the way professional services and financial institutions work by helping clients organize, visualize, and use their data.
Clients include the world’s biggest consultancies, leading financial institutions, and top law firms.
Founded by seasoned entrepreneurs with a successful previous venture acquired and scaled to a billion-dollar company.
On a growth trajectory in the top quartile of SaaS companies globally.
Serves thousands of users from nearly two hundred businesses worldwide.
Thrives on creativity, enthusiasm, and humor.
Hires people with high ownership and a bias for action, trusting and empowering them.