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About the Role
We are seeking an exceptional community lead to uncover how domain experts use ChatGPT and other OpenAI products in their work, and turn what you learn into product insight and useful stories for others. You will build trusted relationships with advanced users, help them test upcoming products, and bring learnings back to internal teams. The work combines community-building, qualitative research, and editorial judgment.
Responsibilities
- Build and manage a regional pipeline of advanced users working with OpenAI products in sophisticated, creative, or high-impact ways.
- Earn trust across professions and cultures and maintain relationships over time.
- Interview users and review chats, artifacts, or demonstrations to understand workflows, outcomes, and limitations.
- Translate the strongest examples into clear internal profiles and evidence-based recommendations.
- Partner with community and storytelling teams to develop selected stories.
- Create opportunities for advanced users to learn from one another.
- Identify recurring product-education needs and adoption patterns.
- Share regional signals that strengthen the global program.
Requirements
- Exceptional curiosity about people, work, technology, and how new practices emerge.
- Strong sourcing instincts and resourcefulness to find high-signal people before they are widely known.
- Excellent relationship-building skills and the ability to earn trust across different professions, seniority levels, and cultural contexts.
- Strong interviewing, research, writing, and synthesis skills.
- Editorial taste and clear judgment about what is genuinely interesting, important, credible, and worth sharing.
- Fluency with AI products and technical confidence to understand and document sophisticated workflows accurately.
- High agency and comfort operating independently in an ambiguous, fast-moving environment.
- Strong organization and reliable follow-through across a large pipeline of relationships and opportunities.
- Excellent judgment around privacy, consent, confidentiality, and sensitive user context.
- Deep familiarity with the culture, professional networks, and language of the region you will cover.
- Professional fluency in English and in the primary language or languages needed for your market.
Skills
- Community-building
- Qualitative research
- Editorial judgment
- Sourcing
- Relationship-building
- Interviewing
- Research
- Writing
- Synthesis
- AI products
- Organization
- Judgment
- Privacy
- Consent
- Confidentiality
Location
- Tokyo
Work Type
- Frequent travel
About the Company
- OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
- We build models and products that help people learn, create, and solve problems — and we work to do so safely and responsibly.