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About the Role

The Conference Assistant is responsible for establishing a warm, welcoming, and professional atmosphere for all Employees, Clients, Executives, and guests. This role delivers the highest standards of service, maintains customer satisfaction, and ensures the space is optimized and running smoothly.

Responsibilities

• Liaise with Rapport Director and Coordinator to complete conference room setups to agreed specifications.
• Ensure all meeting rooms are cleaned and reset by adjusting all chairs to consistent height.
• Reset all conference rooms and public space for the following day according to daily set-up sheets.
• Liaise with FM Supplier to move/store furniture from storage as needed for meeting preparation.
• Deliver materials for meeting/training to meeting rooms prior to the start of the event.
• Provide exceptional internal and external workplace experience.
• Liaise with FM Supplier to ensure the cleanliness of all conference rooms and auditorium.
• Collaborate and interact effectively with all other departments.
• Effectively resolve amenities-related issues to enhance the user experience.
• Perform other duties as assigned.

Requirements

• High School Diploma /GED required.
• Minimum of 1-3 years of experience in hospitality industry.
• Ability to multi-task; managing multiple projects and work assignments.
• Ability to handle last-minute changes in a fast-paced environment with a high volume of events.
• Tact in working with professional peers from other departments and all subordinates.

Skills

• Proficient skills in Word, Excel, PowerPoint, Access, and Outlook.

Experience Level

• 1-3 years

Education Level

• High School Diploma /GED
• Associates degree in hospitality management, communications or other related field is preferred

Salary/Compensations

• $19 - $20 / hour

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

About the Company

• Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
• Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
• Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
• Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
• Compass Group is an equal opportunity employer.
• Rapport maintains a drug-free workplace.

Equal Opportunity

• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
• We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.