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About the Role

We seek an experienced analyst to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Responsibilities

Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives.
Continuously assess and refine BCM and operational resilience strategies through analysis and feedback.
Establish collaborative relationships with cross-functional stakeholders.
Assist in establishing and executing GWAM’s operational resilience governance model.
Continuously monitor internal and external factors to re-evaluate critical operations.
Participate in analysis of critical operations, including defining scope, impact tolerance, and mapping assets.
Identify material points of failure and develop action plans to remediate vulnerabilities.
Test readiness of critical operations through severe but plausible scenarios.
Partner with critical operations owners and relevant offices to align and monitor remediation actions.
Assist in developing, tracking, and monitoring KPIs and KRIs on operational resilience.
Assist in developing and maintaining GWAM’s business continuity plans (BCP).
Facilitate regular testing and simulation exercises for BCPs.
Ensure BCPs reflect critical operations considerations.
Assist in the validation of critical third parties for GWAM.
Partner with third party relationship owners to develop and maintain exit plans.
Conduct simulation exercises to ensure the feasibility and effectiveness of exit plans.

Requirements

2+ years of experience in Wealth and Asset Management.
Proven track record in working on complex, cross-functional, and time sensitive programs.
Understanding of financial services’ regulations.
Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks.
Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes.
Experience with risk management principles, best practices, and tools.

Skills

Strong communication and interpersonal skills.
Knowledge of operational resilience and business continuity risk management.

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Experienced

Education Level

Bachelor's degree in business administration, strategy, operations management, or a related field.

Salary/Compensations

$73,725.00 CAD - $122,875.00 CAD
$73,350 - $122,250 USD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.