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About the Role
Swarovski is seeking a Wholesale Account Manager to drive sales and implement a sustainable growth strategy with wholesale accounts. This role focuses on maintaining relationships with existing accounts (80%) and developing new business opportunities (20%).
Responsibilities
- Foster ongoing dialogue with accounts (multi-chain retailers, online, independent retailers) and gain access to key decision makers.
- Understand customer business goals to establish long-term relationships and create brand advocates.
- Support customers through delivery and implementation processes.
- Conduct effective success reviews with customers, including regular national store visits.
- Take accountability for revenue growth, budgets, and forecast accuracy.
- Drive new business conversions and apply commercial thinking to margins and pricing.
- Anticipate risks, identify opportunities, and develop innovative solutions to help accounts achieve strategic business objectives.
- Seek new business opportunities and customers aligned with the wholesale strategy to maintain a full pipeline.
- Assess the potential value of new and existing accounts and systematically convert potential into sales.
Requirements
- Minimum of 5 years in a similar role, ideally within jewellery & accessories.
- Exceptional communication, persuasion, and influence abilities.
- Excellent negotiation and relationship management skills.
- Commercial awareness with the ability to think outside the box.
- Willingness to travel.
- Proactive, energetic, and hands-on working attitude.
- Working knowledge of Excel.
- Previous experience in SAP is considered an advantage.
Skills
- Communication
- Persuasion
- Influence
- Negotiation
- Relationship Management
- Commercial Awareness
- Excel
- SAP
Location
- London Area
Work Type
- Hybrid Working
Experience Level
- Minimum of 5 years
Benefits
- Enhanced annual holiday entitlement
- 1 x Wellbeing Day each year
- 1 x paid Volunteering Day each year
- Half Day Friday once per month
- Company Pension
- 60% staff discount on Swarovski Crystal products (home & jewellery)
- 30% staff discount on Swarovski Created Diamonds
- Food & refreshments allowance
- Staff Referral Bonus – up to £250
- Jubilee Awards to celebrate key service milestones
- Annual Awards to celebrate and recognize your achievements
- Season Ticket Loan
- Exclusive access to Employee Assistance Programme (EAP), The Retail Trust
- 24/7 access to a Virtual GP service
- Access to online benefits platform offering a wide range of retail, hospitality and entertainment discounts (UK only)
About the Company
- Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality.
- Founded in Austria in 1895, Swarovski designs, manufactures, and sells the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
- Sustainability and responsibility are at the heart of the brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.
- Swarovski empowers people to express their individuality with confidence and respect.
- Different perspectives make Swarovski stronger.
Equal Opportunity
- Swarovski is an equal opportunity employer.
- We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.