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About the Role

The Client Success Executive will support clients in Europe, ensuring they derive value from the Unifocus platform by providing day-to-day support, assisting with client requests, and driving platform adoption. This entry-level role offers a clear progression path to Client Success Manager.

Responsibilities

• Assist with client onboarding activities, coordinating follow-up actions, completing platform configuration changes, and responding to client queries.
• Monitor client activity, identify potential issues, and escalate opportunities or risks to the appropriate Client Success Manager.
• Coordinate and expedite the resolution of client issues with Client Services, Product, and Implementation teams.
• Provide timely assistance, respond to client queries, and support platform configuration and best practice guidance.
• Help drive adoption and effective use of the Unifocus platform across assigned clients.
• Encourage best practice usage and ensure follow-up actions are completed in a timely manner.
• Independently manage a portfolio of Tier 4 clients.
• Identify opportunities for additional products or services and collaborate with the relevant Client Success Manager to progress these opportunities.

Requirements

• Degree qualification or equivalent work experience.
• Experience selling into the hospitality industry or a background in hospitality.
• Fluent in English.
• Strong organizational skills, with the ability to manage multiple priorities and maintain attention to detail.
• Customer-focused mindset with a proactive approach to problem-solving.
• Willingness to learn technical product knowledge and develop a career in Client Success.
• Prior demonstrated experience in working with large and complex Clients.
• Confidence communicating with clients via email, phone, and virtual meetings.
• Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.

Skills

• Additional language fluency
• Experience with the Unifocus Operations Suite or similar platforms
• Experience in SaaS, customer service, hospitality technology, or account management

Location

• Europe

Work Type

• Hybrid

Experience Level

• Entry-level

Education Level

• Degree qualification or equivalent work experience

Benefits

• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

About the Company

• Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environments.
• We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite.
• Our Culture Statement: Thriving Together, Achieving Greatness.
• We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.