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About the Role

Join us as a Clinical Research Patient Phone Recruiter and make an impact at the forefront of innovation. You will be the first point of contact for prospective clinical trial patients, conducting phone-based pre-screening interviews, collecting medical information, assessing eligibility, and scheduling appointments. Your role is essential in connecting patients with research opportunities while ensuring accurate and confidential data collection.

Responsibilities

Conduct telephone pre-screening interviews with prospective clinical research participants.
Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information.
Assess patients against established study eligibility criteria using approved screening guidelines.
Schedule qualified patients for consent and screening visits with clinical teams.
Update and maintain patient records and eligibility status within clinical databases.
Coordinate daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications.
Support patient outreach initiatives to increase enrollment in clinical research studies.
Collaborate with research coordinators and clinical staff to ensure a seamless patient experience.

Requirements

Comfortable discussing medical history and sensitive health information with patients over the phone.
Able to ask detailed health screening questions with professionalism, empathy, and confidentiality.
Able to accurately document patient responses while maintaining attention to detail.
Able to explain clinical research opportunities in a clear and patient-friendly manner.
Remote position requiring a dedicated home office, reliable internet connection, and the ability to maintain patient confidentiality.
Primarily sedentary work involving extensive computer and telephone use.
Frequent interaction with patients and internal clinical teams via phone, email, and virtual collaboration tools.
Occasional travel may be required for meetings, training, or business needs.
Occasional long hours, weekend and/or holidays.

Skills

Strong customer service and telephone communication skills
Excellent verbal and written communication abilities
Strong organizational and time management skills
Ability to prioritize multiple tasks in a fast-paced environment
Proficiency with Microsoft Office applications
Ability to work independently while collaborating effectively within a team

Location

Remote

Work Type

Rotational days/weekends
Office
Remote

Experience Level

6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment.

Education Level

High school diploma or equivalent

About the Company

Thermo Fisher Scientific values the health and wellbeing of our employees.
We support and encourage individuals to create a healthy and balanced environment where they can thrive.
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence.
You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.