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About the Role
Join us as a Clinical Research Patient Phone Recruiter and make an impact at the forefront of innovation. You will be the first point of contact for prospective clinical trial patients, conducting phone-based pre-screening interviews, collecting medical information, assessing eligibility, and scheduling appointments. Your role is essential in connecting patients with research opportunities while ensuring accurate and confidential data collection.
Responsibilities
- Conduct telephone pre-screening interviews with prospective clinical research participants.
- Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information.
- Assess patients against established study eligibility criteria using approved screening guidelines.
- Schedule qualified patients for consent and screening visits with clinical teams.
- Update and maintain patient records and eligibility status within clinical databases.
- Coordinate daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications.
- Support patient outreach initiatives to increase enrollment in clinical research studies.
- Collaborate with research coordinators and clinical staff to ensure a seamless patient experience.
Requirements
- Comfortable discussing medical history and sensitive health information with patients over the phone.
- Able to ask detailed health screening questions with professionalism, empathy, and confidentiality.
- Able to accurately document patient responses while maintaining attention to detail.
- Able to explain clinical research opportunities in a clear and patient-friendly manner.
- Remote position requiring a dedicated home office, reliable internet connection, and the ability to maintain patient confidentiality.
- Primarily sedentary work involving extensive computer and telephone use.
- Frequent interaction with patients and internal clinical teams via phone, email, and virtual collaboration tools.
- Occasional travel may be required for meetings, training, or business needs.
- Occasional long hours, weekend and/or holidays.
Skills
- Strong customer service and telephone communication skills
- Excellent verbal and written communication abilities
- Strong organizational and time management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office applications
- Ability to work independently while collaborating effectively within a team
Location
- Remote
Work Type
- Rotational days/weekends
- Office
- Remote
Experience Level
- 6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment.
Education Level
- High school diploma or equivalent
About the Company
- Thermo Fisher Scientific values the health and wellbeing of our employees.
- We support and encourage individuals to create a healthy and balanced environment where they can thrive.
- When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence.
- You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.