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About the Role

As a Quality Analyst within PNC's Corporate and Institutional Banking (C&IB) organization, supporting the First Line of Defense (1LOD) KYC Execution team, you will be based remotely. PNC's people are its greatest differentiator and competitive advantage, united in delivering the best customer experience. We foster an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Responsibilities

• The position reports into the Program and Strategy Lead within the KYC Execution team.
• Assists in the execution of a quality assurance program within a defined department, identifying opportunities for enhancement.
• Under supervision, enables adherence with quality management programs.
• Performs QA reviews of KYC files to determine if information is accurate and in accordance with quality standards, policies, procedures, and regulatory requirements.
• Ensures customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented.
• Conducts external research as needed to support QA reviews.
• Develops presentation decks to deliver monthly QA results and findings.
• Communicates exceptions identified to COOs and other front-line stakeholders.
• Works independently, multi-tasks, adapts to changing priorities, and prioritizes workflow to meet deadlines.
• Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users.
• Participates in supplier quality improvement initiatives and works with suppliers to improve incoming quality levels.
• Conducts quality analysis, identifies systemic issues, and facilitates root cause analysis and corrective actions.
• Provides conclusions and recommendations for issues and/or continuous improvement projects.

Requirements

• Typically requires a minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML and Sanctions red flags preferably in the financial services industry.
• Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred.
• This position may be eligible for remote work in select geographic locations, subject to approval by PNC.
• If approved for remote work, work must be conducted from a quiet, secure, and confidential home-based workspace.
• Occasional in-office participation may be required based on business needs.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Skills

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments
• Accuracy and Attention to Detail
• Analytical Thinking
• Coaching Others
• Customer Support Policies, Standards and Procedures
• Data Gathering and Reporting
• Effective Communications
• Internal Controls
• Managing Multiple Priorities
• Quality Management

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• 1-3 years of investigative or related KYC work experience
• Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred
• < 1 year of professional experience

Education Level

• Bachelors

Salary/Compensations

• $41,250.00 – $68,750.00

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

About the Company

• At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
• We are all united in delivering the best experience for our customers.
• We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
• PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused, Managing Risk.

Equal Opportunity

• PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
• We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.