Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Care Services Manager develops professional and community relationships to support individuals living with ALS and their families. This role involves managing care services programs, ensuring consistent delivery of high-quality services, and facilitating education, information, benefits, and clinical resource navigation.

Responsibilities

• Receive referrals and gather necessary patient, medical, and demographic information to coordinate a plan of care.
• Conduct specialized care consultations and needs assessments for individuals with ALS, caregivers, and families in various settings.
• Actively manage a portfolio of patients, ensuring their needs and those of their caregivers are met.
• Provide information on available services, resources, and educational materials.
• Coordinate referrals to The ALS Association programs, healthcare providers, and community agencies.
• Facilitate resource support group meetings, engage participants, and schedule speakers.
• Manage relationships with multidisciplinary clinics and maintain strong communication with clinic staff.
• Evaluate care services programs for effectiveness and desired outcomes.
• Ensure consistent database usage and adherence to standard operating procedures within the assigned territory.
• Ensure accurate and timely reporting, including statistical and outcome metrics.
• Offer recommendations for current or future programs.
• Establish strategic community and professional partnerships and collaborations.
• Identify and resolve operational and service barriers within the territory.
• Assist the Managing Director Care Services/Care Services Director as assigned.
• Travel as required or requested.
• Perform other related duties as assigned by management.

Requirements

• Bachelor’s Degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred.
• Minimum of 3-5 years of related professional experience, including direct care, case management, and leadership or management experience.
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
• Experience with progressive neurodegenerative disease.
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.
• Skilled communicator, with superior interpersonal, verbal, and written skills.
• Able to handle confidential information and maintain high confidentiality.
• Excellent organization skills and attention to detail.
• Display strong work ethic, personal integrity, empathy.
• Proficiency in Microsoft Office Suite. Salesforce and database experience a plus.
• Ability to work independently with little supervision; must be a self-starter.
• Ability to manage multiple projects simultaneously.
• Excellent customer service skills.
• Ability to drive locally and travel nationally on Association business is required.
• Ability to work occasional evenings and/or weekends for Association business and events.

Skills

• Problem-solving
• Solid reasoning
• Critical thinking
• Budget/program planning
• Performance improvement
• Organizational planning
• Implementing
• Monitoring performance standards
• Interpersonal skills
• Verbal skills
• Written skills
• Organization skills
• Attention to detail
• Work ethic
• Personal integrity
• Empathy
• Microsoft Office Suite proficiency
• Salesforce experience (plus)
• Database experience (plus)
• Independent work
• Self-starter
• Managing multiple projects
• Customer service skills
• Driving locally
• National travel
• Occasional evening/weekend work

Location

• New York State (for salary reference)
• Various work locations throughout the United States

Work Type

• Full-time
• Occasional evenings and/or weekends

Experience Level

• 3-5 years of related professional experience
• Direct care experience
• Case management experience
• Leadership or management experience

Education Level

• Bachelor’s Degree in social work, health administration, public health, nursing, or a related area
• Master’s degree preferred

Salary/Compensations

• Starting at $62,353.20 annually (New York State minimum)

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays

About the Company

• The ALS Association is the largest ALS organization globally.
• It funds global research, assists people with ALS and their families through a nationwide network, and advocates for better public policies.
• The mission is to make ALS livable and cure it.

Equal Opportunity

• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
• The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org.