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About the Role

Insource's Data Solutions team builds AI-powered products for mission-driven organizations. You'll work directly with users to understand their needs, define product requirements, and own the solution from discovery through delivery, tackling diverse problems in various domains.

Responsibilities

• Conduct discovery with users and stakeholders across diverse sectors to understand workflows, pain points, and unmet needs.
• Produce clear, scoped requirements that engineers can estimate and build against.
• Own the full requirements lifecycle from initial user interviews through prioritized backlogs.
• Match the rigor of documentation to the engagement, knowing when a lightweight prototype or detailed spec is needed.
• Iterate on language model prompts to achieve desired user interactions.
• Help clients roll out products to their teams and users, collecting feedback and pivoting as needed.
• Collaborate with engineers on solution feasibility within client budgets and timelines.
• Collaborate with designers to translate requirements into intuitive interfaces.
• Consider how LLMs are changing user interaction patterns and enabling new solutions.
• Contribute to proposals and scoping for new engagements, estimating discovery and requirements gathering work.
• Develop trusted client relationships and identify opportunities for follow-on projects.
• Collaborate with the core team and other Insource practices to share knowledge.

Requirements

• Demonstrated experience running user interviews and turning them into structured requirements (PRDs, user stories, functional specs).
• Comfort constructing detailed language model prompts for production systems.
• Demonstrated curiosity for language model capabilities and willingness to dive into proofs of concept.
• Sufficient technical fluency for productive conversations with engineers about feasibility and tradeoffs.
• Experience working with mission-driven organizations and understanding their unique needs and challenges, or ability to quickly learn new industries.
• Excellent communication, interpersonal, and leadership skills.
• Ability to engage effectively with clients, stakeholders, and cross-functional teams.
• Strong problem-solving skills and a proactive, results-oriented approach.
• Ability to work US Eastern hours.
• Adherence to professional and ethical standards.
• Initiative to self-educate on client business, products, and services.
• Commitment to sustainable business practices.
• Work may be subject to frequent interruptions.
• Exposure to computer screens, extensive use of computer and keyboard.
• Sitting or standing for prolonged periods of time.
• Near visual acuity to review written documentation.
• Ability to hear and understand speech at normal room levels and on the telephone.
• Manual dexterity to operate a telephone and keyboard.
• Ability to climb stairs, bend, and stoop.
• Ability to travel to clients in various communities.

Skills

• User interviews
• Requirements gathering
• Product requirements documentation (PRDs)
• User stories
• Functional specifications
• Language model prompt engineering
• Technical fluency
• Client relationship management
• Communication
• Interpersonal skills
• Leadership
• Problem-solving

Location

• US Eastern hours

Work Type

• Full-time
• Hybrid

Experience Level

• Mid-level

About the Company

• Insource provides expertise in HR, Finance, and Technology to a diverse mix of businesses.
• We work closely with clients to provide specialized knowledge for successful operation and growth.
• We focus on solving problems and identifying efficiency improvements.
• Our mission is to help clients achieve their goals.
• We invest in client relationships and are passionate about service delivery.
• Core beliefs include understanding client culture, adding value through cross-content perspective, recognizing people as central to HR/Finance/Technology, embracing multiple problem-solving approaches, acting with integrity, being easy to work with, communicating directly and candidly, and understanding that happy staff lead to happy clients.

Equal Opportunity

• Insource appreciates the value and richness of different perspectives and experiences and strives to be a more diverse and inclusive workplace.
• We aim to make employees feel welcomed and engaged as valued members of the team.
• We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.