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About the Role

The Customer Support sector is responsible for the installation, qualification, maintenance, and continuous improvement of systems at customer locations. This role serves as a critical interface between customers and ASML worldwide competency centers to ensure best-in-class customer satisfaction.

Responsibilities

• Provide onsite product application support to customer engineering and process teams.
• Develop strong technical relationships with direct customer interfaces.
• Resolve on-product issues by providing clear problem statements, solution spaces, and supporting data.
• Identify potential application product opportunities and manage customer evaluations efficiently.
• Conduct data analysis to draw accurate conclusions from experimental data and report results.
• Participate in or lead projects supporting new technology nodes.
• Draft Statements of Work and define technical specifications and timelines with stakeholders.
• Prepare technical presentations and maintain clear documentation for internal and external stakeholders.
• Conduct onsite training or coordinate requested training sessions for customers.
• Provide weekly reporting and tracking of customer engagement status.

Requirements

• Bachelor, Master, or PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics, or Physical Sciences.
• Background in an IC manufacturing environment preferred.
• Strong emphasis on lithography production processes and solutions preferred.

Skills

• Strong communication, organization, and leadership skills.
• Ability to work effectively with cross-functional teams.
• Strong interpersonal skills and ability to work with different cultures.
• Strong customer focus.
• Excellent investigation and analytical skills.
• Ability to multitask, prioritize, and manage multiple projects simultaneously.
• Ownership and accountability in driving projects and issues to conclusion.

Education Level

• Bachelor degree
• Master degree
• PhD

About the Company

• ASML is a leader in the semiconductor industry, working at the cutting edge of technology.

Equal Opportunity

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• The company recruits, hires, trains, and promotes persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.