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About the Role

Two's Company is seeking a hands-on Director of Business Technology to help unlock the full potential of their technology investments. This role focuses on solving business problems through technology, involving NetSuite development, CRM workflow management, system integration, AI implementation, and employee training. It is a working leadership position requiring active participation in technical tasks.

Responsibilities

• Expand and optimize NetSuite ERP environment.
• Lead the continued evolution of the new CRM, Sales and Website platform.
• Introduce practical AI solutions that improve productivity across the company.
• Build dashboards, workflows, automation and reporting to aid decision-making.
• Strengthen integrations between business systems.
• Help employees embrace technology with confidence.
• Continually identify better, smarter ways of working.
• Serve as a daily, hands-on user and administrator of NetSuite, including custom development (SuiteScript), custom records, SuiteFlow automations, and reporting.
• Partner with NetSuite development partners on custom development and platform enhancements.
• Evaluate and document the impact of system changes across integrated platforms.
• Lead the continued evolution and adoption of the company's new CRM, Sales and Website platform, including workflow design.
• Identify and implement opportunities to leverage the platform's embedded AI capabilities.
• Support field and internal teams in adopting new sales and CRM workflows.
• Own governance of the company's AI chat and productivity tools, including acceptable-use policy, training, and adoption.
• Stay current on emerging technology and proactively bring relevant opportunities to leadership.
• Strengthen and maintain integrations between core business systems.
• Own day-to-day and strategic relationships with technology vendors and partners.
• Monitor vendor performance against SLAs, manage contract renewals, and escalate/resolve service issues.
• Partner with managed service providers on infrastructure planning, upgrades, security posture, and business continuity.
• Build dashboards, workflows, automation, and reporting to help leaders and teams make better, faster decisions.
• Manage and develop one internal IT professional.
• Help employees embrace technology with confidence through training, coaching, and clear documentation.
• Communicate technical issues and tradeoffs in clear, business-relevant terms to non-technical stakeholders.

Requirements

• Extensive hands-on NetSuite experience, including SuiteScript development.
• OneWorld multi-subsidiary experience strongly preferred.
• 5+ years of progressive technology leadership or senior hands-on technical experience, ideally in a mid-sized product, retail, or consumer goods company.
• Demonstrated experience managing multiple external vendors/consultants, including contracts, SLAs, and escalations.
• Experience with CRM, e-commerce, WMS, and EDI/integration platforms.
• Experience governing AI chat and productivity tools, including acceptable-use policy development and employee training.
• Exceptional communication skills, with the ability to partner equally well with technical and non-technical teams.
• A demonstrated business-partner mindset — someone who solves business problems through technology, not just technology for its own sake.
• Direct experience with NetSuite, Shopify, ShipHawk, ShipExec, Fortis, Celigo, True Commerce, or Zastro specifically is preferred.
• Experience leading or supporting a platform migration or major system rollout is preferred.
• Genuine enthusiasm for coaching and training non-technical teams on new tools is preferred.
• Prior experience in a growing, entrepreneurial company environment is preferred.
• Occasional availability outside standard business hours may be required.

Skills

• NetSuite
• SuiteScript
• CRM
• Sales Platform
• Website Platform
• AI
• Dashboards
• Workflows
• Automation
• Reporting
• System Integration
• E-commerce
• WMS
• EDI
• Vendor Management
• NetSuite ERP
• NetSuite SuiteFlow
• Wiz Commerce
• Shopify
• ShipHawk
• ShipExec
• Fortis
• Celigo
• True Commerce
• Microsoft 365 / Copilot

Location

• Elmsford, NY

Work Type

• Hybrid

Experience Level

• Director
• 5+ years of progressive technology leadership or senior hands-on technical experience

Salary/Compensations

• $150,000 - $175,000 / annually

About the Company

• Two's Company has over 55 years of experience as a leading gift and home décor company.
• The company is making a significant investment in technology to support its business.
• They are expanding NetSuite capabilities, launching a new CRM, Sales and Website platform with embedded AI, and providing employees with tools to work smarter and serve customers better.
• Two's Company is a growing, entrepreneurial company.