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About the Role

The Host / Hostess serves as the first point of contact for restaurant guests, setting the tone for the dining experience while managing the host stand and guest flow. This role is integral to delivering a polished, welcoming, and high-touch guest experience.

Responsibilities

• Manage reservations and cancellations.
• Maintain accurate guest lists.
• Oversee station seating and table assignments.
• Greet every guest with a genuine smile and escort them to their assigned table.
• Present menus and ensure guests feel their table was specifically prepared for them.
• Maintain full ownership of the host stand, ensuring menus, wine lists, and materials are clean, accurate, organized, and stocked.
• Monitor restaurant flow and update table statuses.
• Coordinate with servers, bussers, and management to maintain proper sequence of service.
• Assist guests with special needs and accommodate special requests.
• Answer restaurant phones and process payments according to POS and cash handling procedures.
• Remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events.
• Help maintain a clean, safe, and welcoming environment.
• Participate in Sound Check meetings, team communication, and ongoing training initiatives.
• Promote property outlets and support special events.
• Actively contribute to a collaborative, energized team culture.
• Execute all responsibilities with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards.

Requirements

• Consistently anticipate guest needs and create moments that exceed expectations.
• Deliver service that is warm, confident, and professional.
• Take ownership of the guest journey from arrival to departure.
• Thrive in a fast-paced, guest-focused environment.
• Be organized, detail-oriented, and composed under pressure.
• Communicate clearly and collaborate effectively with team members.
• Take initiative and lead by example with energy and enthusiasm.
• Live and breathe the mission, culture, and spirit that make Hard Rock unique.
• Applicants must be authorized to work in the United States.

Skills

• Hospitality
• Customer Service
• Communication
• Organization
• Attention to Detail
• Teamwork
• Problem-Solving

Location

• Midtown Manhattan

Work Type

• Hourly
• Non-exempt

Salary/Compensations

• $19 - $25/hour

Benefits

• Comprehensive benefits package
• Medical
• Dental
• Vision
• Paid time off
• Retirement savings
• Employee perks

About the Company

• Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
• The hotel is a stage where music, design, and service come together to create unforgettable moments.
• At Hard Rock, employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience.
• The company creates an environment that is vibrant, refined, and authentically Hard Rock.

Equal Opportunity

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.