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About the Role

As a Customer Support Representative reporting to the Asset Protection team, you will create a welcoming atmosphere, provide exceptional service, and delight customers. You will be the friendly face greeting customers, offering assistance, and contributing to a positive and safe shopping environment, collaborating with store colleagues to ensure a smooth and enjoyable experience.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Requirements

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanour that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.
• Candidates who are 18 years or older are required to complete a criminal background check.

Skills

• Customer service
• Collaboration
• Communication
• Problem-solving
• Composure under pressure

Location

• North York, ON

Work Type

• Full-time

Experience Level

• Preferred retail or customer-facing experience

Salary/Compensations

• $17.60 per hour

Benefits

• In-house training programs
• Tuition assistance
• Competitive pay rate
• 10% Colleague Discount program
• Company matched Pension Plan
• Health Benefits
• Employee Stock Purchase Program

About the Company

• Loblaw Companies Limited is one of Canada's largest employers, committed to positively impacting the lives of all Canadians and shaping the future of Canadian retail.
• Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture.
• We offer progressive careers, comprehensive training, flexibility, and other competitive benefits.
• We are recognized as one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Equal Opportunity

• We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop.
• We are committed to creating accessible environments for our colleagues, candidates and customers.
• Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.
• We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.