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About the Role

This role offers a genuine opportunity to join EIP's Tech & AI team during a period of significant change, focusing on delivering secure, responsible, and people-centric AI across the firm. You will champion new tools, support adoption initiatives, and help shape the firm's AI strategy, while remaining hands-on with troubleshooting and user support. You will provide operational leadership for the front-line support function and deputize for the Tech & AI Adoption Manager.

Responsibilities

Help run the day-to-day Tech & AI Support Desk and act as the escalation point for more complex technical issues
Champion AI, automation and emerging technologies across the firm, and support the rollout of Microsoft Copilot and agentic solutions
Help colleagues apply AI tools confidently, responsibly and effectively in their everyday work
Spot opportunities where AI and automation can improve efficiency, service and user experience
Support pilots, testing and the rollout of new technology
Create clear, practical user guides, knowledge articles and learning materials
Coach and support colleagues, and help develop new members of the team

Requirements

Experience in an IT support, service desk or technology support environment, including guiding, mentoring or supervising colleagues
A real interest in AI, automation and how these tools are reshaping professional services
Strong Microsoft 365 knowledge, ideally including Microsoft Copilot or comparable AI-powered tools
The ability to explain technical and AI concepts in a simple, practical and engaging way
Confidence supporting users of all technical abilities
Strong communication, problem-solving and organisational skills
Experience of AI adoption, digital transformation or technology change projects (desirable)
Experience creating training content and knowledge articles (desirable)
Experience with Microsoft Copilot Studio / Power Platform (desirable)
Experience in a professional services or legal environment (desirable)
Certifications such as CompTIA or ITIL (desirable)

Skills

AI
Automation
Microsoft Copilot
Agentic solutions
Microsoft 365
IT support
Service desk
Technology support
Communication
Problem-solving
Organisational skills
Microsoft Copilot Studio
Power Platform
CompTIA
ITIL

Location

London
Bath
Other UK/European offices

Work Type

Hybrid (3 days office, 2 days home)
Permanent
Full-Time

Experience Level

Experience in an IT support, service desk or technology support environment
Guiding, mentoring or supervising colleagues

Benefits

A front-row seat to real AI change
Work that grows with you
Modern, fast-paced environment with autonomy
Balance that's built in
A supportive, collaborative culture
An inclusive place to work

About the Company

EIP is an award-winning patent firm known for high-value, technically complex work, with around 180 people across London, Bath, Leeds, Cardiff, Stockholm, Düsseldorf and Denver.
As a Frontier Firm, we're genuinely investing in secure, responsible, people-centric AI — you'll be shaping adoption, not just watching it happen.
You'll thrive in a modern, fast-paced environment with the autonomy to manage your own workload and deliver real results.
A hybrid pattern of 3 days in the office and 2 from home, with sensible full-time hours.
We value knowledge-sharing, development and a service-focused team where your ideas genuinely count.

Equal Opportunity

EIP values diversity and welcomes applications from all suitably qualified people, regardless of background.