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About the Role
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works directly with clients to assess their strengths and needs, develop and implement a service plan, link the client to appropriate resources, counsel the client, and monitor progress. The Case Manager ensures that clients receive timely, professional, and comprehensive support to achieve successful outcomes while maintaining a strong focus on client engagement and service access.
Responsibilities
- Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
- Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
- Responsible for conducting outreach to veterans enrolled in the Supportive Services for Veteran Families (SSVF) program, ensuring their active participation and access to services, this include home visits or conducting outreach in shelter settings as necessary.
- Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
- Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
- Document case management activities in accordance with agency and funder guidelines and procedures.
- Collect service data and participate in evaluation and quality assurance activities.
- Support outreach with screening and assessment efforts to identify veterans who may be eligible for SSVF services.
Requirements
- 60 college credits plus two years relevant experience, or satisfactory combination of education and experience.
- Demonstrated ability in verbal and written communication, including basic computer skills.
Skills
- Verbal communication
- Written communication
- Basic computer skills
- Client assessment
- Service planning
- Resource linkage
- Counseling
- Progress monitoring
- Client engagement
- Service access
- Outreach
- Documentation
- Data collection
- Evaluation
- Quality assurance
Location
- Bronx, NY 10451
Work Type
- Full-time
Experience Level
- Two years relevant experience
Education Level
- 60 college credits
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Our staff are at the heart of this work, creating meaningful change every day.
- If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.