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About the Role

This position monitors and ensures the 24/7 online functionality of fraud systems, maintaining compliance with industry standards and regulations. The role is accountable for the organization's risk tolerance by sharing ideas and recommendations. Responsibilities include managing the department's expense budget, handling invoices, quarterly variance reporting, and assisting the Manager, Fraud Prevention & Investigation. The position also leads and participates in corporate and local projects.

Responsibilities

Develops, implements, and refines critical fraud system controls for detecting and preventing fraud, including testing to validate fraud processes.
Coordinates department responses for escalated issues from internal/external partners, customers, and leadership.
Analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications.
Prepares and analyzes internal and external fraud loss data reporting to monitor risk management activities.
Develops and maintains documentation for departmental processes, procedures, and standards.
Establishes and maintains relationships with vendors, financial institutions, authorities, and internal partners.
Identifies, develops, and implements improvements to supported front-line processes to maximize operational efficiency and member satisfaction.
Tracks, reviews, and communicates regulatory/product changes in coordination with the Supervisor, Fraud Prevention & Investigation.
Monitors, analyzes, and compiles reporting on fraud prevention metrics and recommends process improvements.
Conducts annual Fraud Prevention & Investigation Vendor Reviews.
Analyzes workflow volumes to ensure appropriate staffing levels.
Prepares monthly/quarterly management reports of all activities, including losses and recovered monies.
Maintains an in-depth awareness of company goals and industry trends.
Provides backup support to the Supervisor and/or Manager of Fraud Prevention & Investigations as needed.

Requirements

Bachelor’s degree or 4 years equivalent directly related experience.
5+ years of fraud, risk management, or operational experience preferably at a financial institution.
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose.
Extensive experience in resolving conflict and conducting investigations/interviews while maintaining composure.
Certified Fraud Examiner (CFE) or willing to obtain within 12 months.
Strong working knowledge of regulations.
Excellent verbal and written communication skills.
Excellent ability to interpret and analyze data, draw high-level conclusions, and outline next steps.
Excellent ability to compile, interpret, and present findings to various roles within the company, up to Senior Vice President.
Capable of self-direction, independent judgment, and handling multiple priorities.
Ability to handle confidential material to avoid disclosure.
Advanced level application of skills in PC applications (Microsoft Word, Excel, Power Point, Visio or similar database).
Ability to calmly and efficiently work in a fast-paced environment using data to problem-solve.

Skills

Fraud detection
Fraud prevention
Risk management
Operational experience
Conflict resolution
Investigation
Interviewing
Regulatory knowledge
Data analysis
Data interpretation
Presentation skills
Self-direction
Independent judgment
Prioritization
Confidentiality
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Visio
Database management
Problem-solving

Location

Rochester, NY

Work Type

Hybrid
Remote eligible up to 40%
Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent experience
Certified Fraud Examiner (CFE) or willing to obtain within 12 months

Salary/Compensations

Starting Pay: $101,852
Salary Range: $78,363 - $113,596

Benefits

Wellness program
Family assistance plan
401k with match
Paid volunteer time
Learning & Development training
Annual performance-based incentive

About the Company

ESL is committed to diversity, equity, and inclusion, believing it makes the organization stronger and more successful.
ESL strives to ensure a robust talent pool of qualified candidates with diverse skillsets.
ESL has been recognized by the Great Place to Work Institute since 2010.

Equal Opportunity

We’re committed to diversity, equity, and inclusion.
We believe we are a stronger, more successful organization because of this commitment.
We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings.
We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.