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About the Role
This role focuses on firmwide and corporate communications, specifically concerning business resiliency, incident response, crisis management, and security. The objective is to define communication strategies for disruptive events to protect employees, ensure business continuity, maintain trust, and guide leaders and employees through uncertainty.
Responsibilities
- Lead corporate and internal firmwide communications strategy for resiliency, incidents, crises, and security matters.
- Serve as a senior counselor to key partners, shaping decisions and messaging in fast-moving environments.
- Direct communications through disruptive events, balancing speed, accuracy, judgment, and care.
- Develop executive-ready communications and materials for internal and external audiences.
- Establish and maintain crisis-readiness infrastructure, including playbooks, templates, and escalation paths.
- Coordinate across communications and control partners to ensure alignment, accuracy, approvals, and localized execution.
Requirements
- 10+ years in corporate communications, crisis/issues management, internal communications, public affairs, or related disciplines, with significant senior advisory experience.
- Track record supporting complex, regulated, or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services).
- Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points.
- Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern.
- Strong judgment and discretion handling confidential, sensitive, and reputationally significant matters under time pressure and ambiguity.
- Operational rigor: ability to build readiness materials, run workstreams, manage competing priorities, and drive clarity in coordination-heavy situations.
- Flexibility to support urgent matters outside standard business hours when needed.
Skills
- Corporate communications
- Crisis management
- Issues management
- Internal communications
- Public affairs
- Senior advisory
- Writing
- Message development
- Judgment
- Discretion
- Operational rigor
- Coordination
Location
- New York, NY
Work Type
- Full-time
Experience Level
- Executive Director
- 10+ years
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands.
- With a history spanning over 200 years, the firm is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
- Professionals in Corporate Functions cover diverse areas like finance, risk, human resources, and marketing, ensuring business, client, customer, and employee success.
- Marketing & Communications teams shape the firm’s brand, protect and grow its reputation globally, deepen customer relationships through partnerships, and execute marketing campaigns using data and analytics.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.