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About the Role

As a Business Resiliency Associate in the International Consumer Bank central resiliency team, you will help maintain a robust control environment that safeguards our customers and business operations. You will ensure our planning and documentation align with firmwide standards and regulatory expectations. You’ll provide guidance to stakeholders, support continuous improvement, and help protect customer-critical services. Your work will directly contribute to our ability to respond effectively to disruptions and maintain trust with our clients.

Responsibilities

Provide guidance to business stakeholders on the resiliency framework, lifecycle expectations, and toolset usage to improve plan quality and adherence to standards.
Execute quality assurance reviews of resiliency documentation, documenting observations and tracking actions through to completion.
Support initiatives to develop and continuously improve the business resiliency programme, including governance routines, controls, and delivery against key milestones.
Coordinate inputs, prepare evidence packs, and maintain audit-ready documentation for due diligence requests, inspections, and audits.
Contribute to employee awareness activities, such as communications, training coordination, and guidance materials.
Support incident and crisis management activities, focusing on minimising customer impact and restoring critical services quickly.

Requirements

Understand the Business Resiliency lifecycle, including planning, maintenance, testing, remediation, and continuous improvement.
Bring experience within Financial Services, ideally with knowledge of consumer or retail banking products, channels, and relevant markets.
Manage an independent workload to deadlines, demonstrating accountability for deliverables and attention to detail.
Communicate clearly in writing and verbally, producing effective documentation and engaging with stakeholders.

Skills

Financial Services experience
Consumer or retail banking products, channels, and relevant markets knowledge
Independent workload management
Accountability for deliverables
Attention to detail
Clear written and verbal communication
Effective documentation production
Stakeholder engagement
Consumer banking business knowledge
Operating models knowledge
Key customer-facing processes and channels knowledge (digital/mobile banking, payments, deposits, customer servicing)
Risk & Controls experience
Business Management experience
Operational Controls experience
Control-related role experience
Risk and controls fundamentals understanding
Strong relationship management skills
Stakeholder management skills
Influencing through guidance, challenge, and follow-through
Diligence
Ability to deliver high-quality work under tight timelines
Prioritising competing requests
Managing expectations

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.