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About the Role

As a trusted customer advocate, the Senior Cloud Engineer will help organizations understand various technologies such as Edge Computing and CDN architectures, assist them on efficiently migrating existing workload to Fastly, and link technology with measurable business value. You should demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences. Act as a problem solver, identifying challenges and advocating solutions.

Responsibilities

Act as the resident Fastly architect for your customer, representing and championing their needs within Fastly.
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and challenges.
Perform post-sales implementation of Fastly products, including logging endpoints, image optimization, and VCL coding.
Document key aspects of the customer’s configuration for troubleshooting and engagement.
Investigate and recommend improvements to customers' implementation and utilization of Fastly’s technology stack.
Identify opportunities to introduce new Fastly products that complement the customer’s needs.
Partner internally to create customer strategies and assist in support requests or problems for assigned customers.
Participate in regularly scheduled customer meetings, including cadence calls and Quarterly Business Review meetings.
Track and report on the health of customer accounts, providing regular updates to Client Services leadership.

Requirements

5+ years of Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect.
Willingness to tackle customer issues and requests hands-on.
Understanding of networking, including BGP, internet routing, and the difference between transit and peering.
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX.
Hands-on experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js.
Experience with internet and cloud-based architecture, as well as bare metal deployments and cloud environments like AWS, Azure, and GCP.
Empathy and understanding of the customer.
Comfortable presenting and leading customer presentations and training.
Strong interpersonal, communication (writing and verbal), critical thinking, and analytical skills.
Ability to present technical concepts to various business stakeholders (technical and non-technical).
Ability to outline deliverables and business impact.
Willing and capable to travel for customer meetings as necessary.
Occasional requirement for a flexible schedule as necessary based on customer needs.
Must submit a fully completed application and resume or CV.

Skills

Edge Computing
CDN architectures
VCL coding
Logging endpoints
Image optimization
Networking
BGP
Internet routing
HTTP/s
TCP
TLS
DNS
HLS
DASH
Load Balancing
Apache
NGINX
Linux
Python
Sed
Awk
Perl
JSON
Ruby
GO
Node.js
Internet architecture
Cloud-based architecture
Bare metal deployments
AWS
Azure
GCP
Varnish
Varnish Configuration Language
Streaming video/audio technologies
E-commerce technologies/solutions
CDN industry
Cloud computing industry

Location

Remote (US - Pacific Timezone preferred)

Work Type

Hybrid
Remote

Experience Level

Senior

Salary/Compensations

$122,280 to $172,632

Benefits

Medical insurance
Dental insurance
Vision insurance
Family planning support
Mental health support
Employee Assistance Program
Life insurance
Disability insurance
Accident insurance
Flexible Vacation policy
18 days of accrued paid sick leave
401(k) with company match
Employee Stock Purchase Program
12 paid local holidays (for 2026)
12 paid company wellness days (for 2026)

About the Company

Fastly helps people stay better connected with the things they love.
Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.
Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet.
We have a huge impact. Fastly is a small company with a big reach.
We support a growing number of open source projects and initiatives.
We value diversity and are committed to being a company where employees feel comfortable bringing their authentic selves to work.
We are passionate and employ individuals with diverse interests outside of work.
We are always looking for humble, sharp, and creative folks to join the Fastly team.

Equal Opportunity

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
Employment decisions are based on business needs, job requirements and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Fastly will provide reasonable accommodations for applicants and employees with disabilities consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.