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About the Role
As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading and inspiring sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.
Responsibilities
- Utilize the StoreForce dashboard to coach the sales team and adjust shop floor structure to meet sales goals.
- Take ownership of results and actively work to grow segment contributions to store sales.
- Celebrate sales achievements with the team.
- Lead by example in delivering world-class customer experiences, including product demonstrations.
- Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
- Educate customers on Lush brand values and articulate the company's position on ethical practices.
- Increase product knowledge through continuous learning and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and valuing unique employee contributions.
- Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and securing the store.
- Take deposits to the bank as required.
- Lead by example in attendance and punctuality, and encourage the same from all employees.
- Monitor employee breaks to ensure they are taken as scheduled.
- Review daily communications to ensure team members are informed and prepared for shifts.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
- Support management in ensuring store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Requirements
- Minimum 1 year of experience in customer service and sales.
- Minimum 1 year of experience in cash handling and opening/closing procedures.
- Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
- Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
- Minimum 1 year of experience in a fast-paced team environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Skills
- Sales coaching
- Customer experience
- Brand building
- Product knowledge
- Team development
- Diversity, Equity, Inclusion, and Belonging (DEIB)
- Cash handling
- Store opening/closing
- Time and attendance management
- Visual merchandising
- Inventory management
- Policy and procedure adherence
- Consultation-based customer service
- Sales metric analysis
- Cross-cultural collaboration
- Spanish fluency
- French fluency
Location
- Austin 6th Street
Work Type
- Full Time
Experience Level
- Minimum 1 year of supervisory experience
Salary/Compensations
- $16.50—$16.50 USD
About the Company
- Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
- The company's largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat.
- The company is committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- Lush recognizes its facilities and staff are guests on this land and acts to repair past harm in allyship with Indigenous People.