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About the Role

Process and review international cargo, manage booking transactions, and provide administrative support to the freight services team. Communicate with clients via phone, writing, and in person to maintain satisfaction and meet company targets. Conduct customer review calls as requested.

Responsibilities

• Process and review international cargo
• Manage booking transactions for a portfolio of clients
• Communicate with clients over the phone, in writing, and via person
• Provide administrative support to the freight services team
• Conduct customer review calls as per company requests

Requirements

• Minimum of 3 years of operations experience in the Freight Forwarding environment
• Proficiency in establishing rapport and developing solid relationships with key customer contacts
• Ability to probe the right questions, listen carefully and understand customer’s needs
• Ability to work efficiently in a team environment, as well as independently
• Extremely detail oriented and highly organized

Skills

• Excellent communication skills

Experience Level

• Minimum of 3 years of operations experience

Education Level

• College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
• Experience in CargoWise One system or related systems is considered an asset

Salary/Compensations

• Competitive salary

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance
• Fitness reimbursement program
• Education Reimbursement program
• Opportunities for professional development and career growth
• A collaborative and supportive work environment

Equal Opportunity

• Equal opportunity employer