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About the Role

Provide first-line technical support to end users, escalating complex problems as needed. Administer the technology designers rely on for leading health, education, and business organizations. This IT generalist position requires knowledge of various office IT functions, sourcing answers from vendors, and escalating issues within the IT group.

Responsibilities

• Provide end-user support for local and remote users, handling level 1, level 2, and level 3 support tickets and troubleshooting.
• Provide application support, configuration, and maintenance for architecture and engineering-specific applications, acting as an application owner between end users, other IT staff, and application vendors.
• Monitor Service Desk for tickets, monitor backup systems, and provide daily reports and file restores.
• Consult with users to determine present and future technology needs.
• Identify areas where end-user equipment requires upgrading.
• Monitor system performance, implement security measures, and perform troubleshooting and maintenance.
• Set up and modify user accounts, regulating and monitoring file access for confidentiality and proper use.
• Test and evaluate hardware and software for efficiency and reliability.
• Attend vendor training and study journals to stay updated on technology changes.
• Maintain network server files by adding and deleting files, and back up files for safety.
• Maintain network-connected peripherals such as printers.
• Create and modify users and groups in Active Directory, including logins and user accounts.
• Add permissions, modify, or delete extensions, mailboxes, and phone systems.
• May require local travel to other sites.

Requirements

• Minimum of 2 years of related IT experience required.
• Strong communication skills and innovative thinking are essential.
• Ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
• Must be a self-starter with the ability to work independently, manage multiple technology issues, and prioritize deadlines.
• Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required.
• As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to internal policies and our Code of Conduct.

Skills

• Microsoft Windows desktop and Server certifications (preferred but not required)
• ITIL knowledge (preferred)

Location

• Local travel to other sites may be required.

Work Type

• Remote work options

Experience Level

• Minimum of 2 years of related IT experience

Education Level

• Bachelor’s degree in Information Technology or a related field preferred.

Salary/Compensations

• $33.23 to $41.54 per hour

Benefits

• Medical, dental, and vision coverage
• Flexible spending account options
• Voluntary insurances
• Paid time off
• Flex-time schedules
• Remote work options
• 401k plan
• Employee perk programs

About the Company

• Ennead, a CannonDesign company, is a distinct practice focused on transformative projects that elevate civic life and strengthen the public realm.
• Backed by the resources and reach of a global firm, Ennead partners with prominent institutions on landmark projects across the globe.
• In 2026, Ennead Architects joined CannonDesign, bringing decades of history in civic and cultural architecture.
• The firm's legacy has shaped significant projects worldwide, earning recognition from TIME magazine as one of the nation's most influential design firms.
• Ennead is among the most awarded practices in the profession, with 14 National AIA Honor Awards, the AIANY Medal of Honor, and the Smithsonian Institution Cooper Hewitt National Design Award.
• We combine the creative energy of a design studio with the resources and multidisciplinary expertise of a global practice.
• We invest in people intentionally, providing room for growth.
• We foster a culture of openness, respect, and inclusion where bold ideas are encouraged.
• We value collaboration across disciplines, roles, and perspectives.
• We pursue excellence with rigor, creativity, and care in all aspects of our work.

Equal Opportunity

• CannonDesign is an Equal Opportunity Employer.
• CannonDesign is committed to maintaining a work environment free from unlawful discrimination and harassment.
• It is the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law.
• It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.