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About the Role

As a Product Manager in the Customer Identity space, you will be responsible for supporting customer identity verification topics aiming to enable a secure, reliable, and frictionless experience for N26 users globally during customer onboarding and throughout the customer lifecycle. You will be working in a cross-functional team and partnering with various areas in the bank to offer advice and support on a large portfolio of new and existing product and market launches.

Responsibilities

Support strategic discussions and product designs in the customer identity product area.
Create and support the execution of product roadmaps with an outcome/KPI-driven mindset.
Ensure product rollouts are delivered successfully by working cross-functionally with local market teams, marketing, operations, compliance, and the engineering team.
Work with stakeholders to support customer onboarding (with focus on customer identity verification), new product launches and expansion plans.
Partner with stakeholders across N26 to define team goals and drive success.
Run discoveries in different areas of the company to identify pain points and opportunities, brainstorm solutions, and impact customers’ onboarding experience.
Work with business teams, other product managers, designers, and engineers across the organization to improve the onboarding experience for customer identity verification (KYC) across multiple markets and verification options.
Collaborate with external partners to ensure frictionless customer experience through seamless integration with partner products and effective customization for N26 customer needs.
Collaborate with external partners and areas in the company aiming to be up-to-date with the latest market trends.

Requirements

At least 5 years of experience in Product Management.
Relevant experience in managing a high-volume B2C onboarding funnel; conversion is a must-have.
Experience in KYC or Identity verification is preferred.
Experience working in a FinTech, banking environment, InsureTech, payment processor, or similar regulated environment is a must-have.
Experience working with vendor solutions, including driving feature requests and customizations, is a nice-to-have.
Very hands-on with strong quantitative and analytical skills is a must-have.
Exceptional verbal and written communication skills.
Strong understanding of agile product development and delivery.
Tech awareness is a must-have.
Digitally native with a high drive for meeting customer needs.
A high level of integrity and work ethic with an intrinsic desire to deliver high-quality end products.

Skills

Familiarity with SQL is a plus.
Curiosity and familiarity with new technologies and databases are nice-to-have.

Work Type

Remote work flexibility

Experience Level

5 years of experience in Product Management

Benefits

Competitive personal development budget
Work from home budget
Discounts on fitness & wellness memberships
Discounts on language apps
Discounts on public transportation
Premium subscription on personal N26 bank account
Subscriptions for friends and family members
Additional day of annual leave for each year of service
High degree of autonomy
Access to cutting edge technologies
Relocation package with visa support

About the Company

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings.
Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Equal Opportunity

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce.
We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages.
We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination.
If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.
Visit our website to learn more about Diversity, Equity, & Inclusion at N26.