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About the Role

As a Guest Experience Expert At Your Service Agent, you will take initiative to support guests throughout their stay by handling requests, managing calls, resolving issues, and sharing local insights, ensuring every interaction feels seamless and personal. You will operate the switchboard, manage guest communications, coordinate with internal teams, and respond promptly to special requests while maintaining accurate records and follow-ups.

Responsibilities

Handle guest requests, manage calls, and resolve issues.
Share local insights to enhance guest experiences.
Operate the switchboard and manage guest communications.
Coordinate with internal teams to fulfill guest needs.
Respond promptly to special requests.
Maintain accurate records and follow-ups.

Requirements

Must be eligible to work in the UK.
Professionalism at all times.
Adherence to company policies and standards.
Strong focus on safety and confidentiality.
Commitment to delivering exceptional service that consistently exceeds guest expectations.

Skills

Guest service
Communication
Problem-solving
Local knowledge
Switchboard operation
Record keeping

Location

London, UK

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Competitive salary package

Benefits

28 days holiday including bank holidays increasing to a maximum of 35 days
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance
Competitive car lease schemes
Access to major high street discounts
World-class international career opportunities within Marriott hotels
Professional learning and development opportunities
Tuition aid
Access to world-class trainers
Access to world’s leading management minds
Complimentary meals on duty
Flu vaccinations
Complimentary use of the Gym
Eye care vouchers
Cycle to work scheme
Creative workshops
Support volunteer programmes like Magic Breakfast
Community activities
Plant a tree
Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
Recognition of personal milestones
Retirement parties

About the Company

Marriott International is the world's leading, award-winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.