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About the Role
Join Rocco Forte Hotels as a Night Porter, delivering exceptional service to guests. You'll assist with luggage, ensure top-notch guest care, and collaborate with the Concierge team to create a welcoming atmosphere. With strong organizational skills and a customer-focused attitude, you'll thrive in a fast-paced environment. We offer opportunities for growth within the Rocco Forte family.
Responsibilities
- Provide efficient luggage assistance to guests
- Ensure high standards of guest care and service
- Collaborate with the Concierge team and other hotel staff
- Maintain a welcoming and professional atmosphere
- Support smooth department operations alongside colleagues
- Stay updated on industry trends and local experiences
- Contribute to a positive guest experience at all times
Requirements
- Experience in a similar role, ideally in luxury hospitality
- Strong communicator and team player
- Knowledgeable about the local area and eager to share recommendations
- Proactive with a can-do attitude and professional appearance
- Flexible, adaptable, and committed to exceptional service
- Proud to represent Rocco Forte Hotels and contribute to a world-class experience
Skills
- Organizational skills
- Customer-focused attitude
- Communication skills
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.