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About the Role

The Practice Manager is the financial and operational leader of the Hospital, working with hospital leadership and Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. This role motivates and inspires the team to provide excellent client and pet experiences.

Responsibilities

• Administer all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff.
• Mediate personnel grievances, documenting all reprimands and counseling meetings.
• Keep CVP management informed of all relevant issues.
• Respond to client concerns in a timely and appropriate manner.
• Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean, and optimum working condition.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance.
• Monitor the hospital email.
• Manage the hospital practice management system.
• Monitor, implement, and evaluate client communications (i.e., direct mail, signage, social media accounts).
• Ensure that the marquee is updated with timely messages.
• Lead the development of referral relationships with humane societies, pet stores, etc.
• Attend community functions to build potential client base.
• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor.
• Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements.
• Prepare the weekly CVP Business Package.
• Manage the bi-weekly payroll process.
• Oversee daily cash, check deposits, and manage local banking relationships.
• Provide client service and/or direct patient care during scheduled shifts.

Requirements

• 4+ years Hospital management experience especially in Emergency/Specialty preferred.

Experience Level

• 4+ years

Education Level

• College preferred

Benefits

• 401(k) w/ matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

About the Company

• At Liverpool Animal Health Center, we are passionate about animal care. We are an AAHA and NYSVMS-accredited veterinary medical facility, upholding a high standard of care. Our team has decades of combined experience and is dedicated to accommodating pet needs.
• Community Veterinary Partner's mission is to bring joy to families by providing the best care possible for the pets they love. We know that when veterinary professionals have what they need to thrive, pets thrive too. CVP is building a community that provides extraordinary care for all its members. CVP knows what's important to people and making sure they have what they need so they can focus on delivering great care is our priority. At the end of the day, we’re more than just pet people. We’re pet people people.