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About the Role

As a Monitoring & Observability Engineer, you'll work in high-impact delivery teams that support some of the world’s most well-known organisations. You’ll play a key role in helping our customers achieve greater visibility, performance, and reliability across their IT estates—contributing to their operational success through proactive insight and incident prevention.

Responsibilities

• Design, implement, and manage observability solutions using industry-leading tools such as Dynatrace (primary), Grafana, and Splunk
• Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues
• Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows
• Act as a Monitoring & Observability SME within customer delivery teams
• Support incident response activities and postmortems by identifying patterns, root causes, and optimisation opportunities
• Work collaboratively with cross-functional teams to define and implement best practices in observability and monitoring
• Attend customer and project meetings to present monitoring solutions and technical designs
• Proactively identify and highlight risks that could impact solution success

Requirements

• Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk
• Deep understanding of telemetry signal analysis and performance monitoring
• Experience integrating observability tools with ITSM platforms and DevOps toolchains
• Ability to troubleshoot complex infrastructure and application issues using monitoring insights
• Solid scripting experience (Python, PowerShell) for automation and integration
• Familiarity with cloud platforms (Azure, AWS) and monitoring containerised environments (Kubernetes, OpenShift)
• Strong problem-solving skills and analytical thinking to draw meaningful insights from data
• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical audiences
• Experience working in Agile project environments (Scrum, Kanban, etc.)
• A proactive mindset with a passion for continuous improvement and knowledge sharing
• DevOps or Site Reliability Engineering (SRE) experience
• Automation with Terraform or similar tools
• Building CI/CD pipelines
• Experience with Docker and Kubernetes for packaging and deployment
• Ability to adapt to new technologies in fast-paced environments

Skills

• Dynatrace
• Grafana
• Splunk
• ServiceNow
• Python
• PowerShell
• Azure
• AWS
• Kubernetes
• OpenShift
• Scrum
• Kanban
• Terraform
• Docker

Location

• UK - London
• UK - Reading
• UK - Hatfield
• UK - Nottingham
• UK - Manchester
• UK - Milton Keynes
• UK - Birmingham

Work Type

• Standard

Education Level

• Dynatrace Associate & Pro
• Splunk Core Certified Power User

About the Company

• Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide.
• We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
• We offer a friendly, open working environment without too much fuss about hierarchy.
• We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
• Interested in joining a company with a strong sense of community?
• We’re growing. We’re hiring. We encourage. We empower. We support.
• #winningtogether #peoplematter