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About the Role

This entry-level, on-site role supports the daily operation, maintenance, and administration of a complex server and Microsoft 365 environment serving over 80 locations and 1,600 users.

Responsibilities

• Support and maintain Microsoft Windows server infrastructure and Microsoft 365 environment
• Administer Active Directory user accounts, security groups, organizational units, and Group Policy
• Perform routine server maintenance and hypervisor support
• Manage and prioritize short-term and long-term projects
• Execute software updates and server patch management
• Support and maintain IS disaster recovery technologies
• Collaborate with Senior Systems Administrator to remediate vulnerabilities and secure systems
• Monitor data backup solutions and verify restore functionality
• Serve as point of escalation for Level II technical support requests
• Manage internal and external DNS records
• Maintain and update technical server documentation
• Mentor IS Support Specialists through collaborative troubleshooting
• Adhere to change control processes and procedures
• Provide supplemental network and telecommunications support as needed
• Maintain professional and collaborative demeanor with staff
• Create and submit monthly reports on key initiatives and server trends
• Comply with mandatory abuse reporting laws and HIPAA requirements

Requirements

• Associate’s Degree in Computer Science or related field with 2 years of IT support experience, or 4 years of IT support experience
• Flexible hours including nights, weekends, and remote work
• After-hours on-call availability
• Travel required with valid NYS driver’s license and dependable vehicle

Skills

• Email technology management (Aliases, Distribution Groups, Rules)
• Microsoft environment (Active Directory, NTFS, Office, Remote Desktop Services, Windows OS)
• Mobile device support (Android, iOS)
• Office 365 administration (Exchange, OneDrive, Outlook Online, Teams)
• PC diagnostics, troubleshooting, and hardware maintenance
• Mobile Device Management (Intune preferred)
• Management, Monitoring & Reporting Software (Lansweeper & PRTG preferred)
• Authentication knowledge (ADFS, RADIUS, SSO)
• Encryption knowledge (Certificates, TLS)
• Networking knowledge (OSI Model, SNMP, TCP/IP)
• Security knowledge (VPN)
• Server knowledge (Group Policy, RAID)
• Virtualization concepts
• Strong customer service skills
• Self-directed and highly motivated
• Excellent verbal, written, and interpersonal communication skills
• Ability to present technical concepts in user-friendly language
• Independent decision-making capability
• Ability to prioritize tasks in high-pressure environments

Location

• Central New York

Work Type

• On-site
• Full-time

Experience Level

• Entry-level

Education Level

• Associate’s Degree in Computer Science or related field

Benefits

• Low-cost individual health insurance plan
• Dollar for dollar retirement match up to 7%
• Life insurance
• Voluntary benefits
• Generous paid time off
• Comprehensive Health, Dental, and Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

About the Company

• Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.