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About the Role

The Guest Services Representative (GSR) works with a team of professional staff to support student leadership and organizational goals. The GSR ensures an exceptional experience for every guest of the Athletic and Wellness Centre (AWC) by providing a high standard of service in a dynamic, busy environment. This position requires effective collaboration and relationship-building with Student Leaders within a student-focused organization.

Responsibilities

Provides member access to AWC services and amenities.
Supports the generation of sales of memberships, programs, and CCSAI services.
Uses facility management software to process sales, registrations, bookings, and equipment rentals.
Supervises the fitness centre, ensuring its safety, cleanliness, and adherence to policies.
Provides members and visiting non-members with accurate information on the facility, CCSAI, Centennial College, and campus services, or assists in finding the information.
Delivers high-level customer service aligned with the CCSAI’s mission, vision, and values.
Maintains a high level of customer service in person, by telephone, and through email.
Attends AWC monthly staff meetings and other required department meetings and training sessions.
Supports document processing, marketing campaigns, and internal communications.

Requirements

Active Centennial College students are preferred.
Must have a valid SIN number with a minimum of 6 months to expiry.
Experience working with a high level of professional customer service.
Experience with point of sales systems.
Experience working with complex customers and de-escalation scenarios.

Skills

Proficiency with computers.
Proficiency with Microsoft Outlook.
Proficiency with Microsoft suite of programs.
High-level interpersonal and communication skills.
Time management.
Critical thinking.
Ability to work in a team environment and independently.
Positive attitude towards ongoing customer service.
Flexibility and adaptability to change.
Ability to build and foster strong workplace relationships.
Desire to learn and grow.

Location

AWC Progress Campus

Work Type

Part-time

Experience Level

Professional customer service experience
Point of sales experience
Experience with complex customers and de-escalation scenarios

Salary/Compensations

$18/Hour

About the Company

The Athletic and Wellness Centre (AWC) is a student-focused organization.

Equal Opportunity

We are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.