Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Manager - Customer Onboarding role.
Rezi rewrites your resume against Teya's job description. Free.
Tailor your resume to this Product Manager - Customer Onboarding role.
Rezi rewrites your resume against Teya's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - Customer Onboarding posting at Teya — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - Customer Onboarding posting at Teya — free, in seconds.
About the Role
Teya is building a financial platform for local businesses across Europe, focusing on simple tools, thoughtful design, and real human support. This role is crucial for owning the customer onboarding journey, transforming signed merchants into active Teya members and driving key activation metrics.
Responsibilities
- Own the end-to-end onboarding journey within the Sales Platform, from offer acceptance through to an activated, transacting member.
- Drive first-pass approval rate by reducing document friction and rework, and decreasing manual escalation.
- Own the roadmap and data for the onboarding funnel, identifying leaks, building business cases, prioritizing, and reporting on progress.
- Utilize AI as a core part of the workflow, building and using reusable skills and automations to identify drop-offs and accelerate processes.
Requirements
- Experience building funnel dashboards in product analytics tools like Amplitude, defining event taxonomy and posing specific questions.
- Proven ability to own a funnel, move a metric, and articulate successes and failures.
- Comfortable pulling data using SQL or self-serve tools and translating it into actionable decisions.
- Ability to collaborate effectively with Risk, Engineering, Design, and Sales teams.
- Comfort with ambiguity and managing multiple stakeholders.
- Commercial literacy to connect funnel improvements to revenue.
- Ability to simplify complex requirements to first principles and iterate on solutions.
Skills
- Product Management
- Customer Onboarding
- Conversion Rate Optimization
- Data Analysis
- SQL
- AI Tooling (Claude, ChatGPT, etc.)
- Roadmap Ownership
- Stakeholder Management
- Business Case Development
- Agile Methodologies
Location
- London, UK
- Porto, Portugal
Work Type
- Onsite
Experience Level
- 3-5 years in product, ideally on an onboarding, activation, or conversion-sensitive flow.
Benefits
- Physical and mental health support through WellHub (gym access, 1-1 therapy, meditation, digital fitness and nutrition apps)
- Work from offices in London or Porto
- Private Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Opportunities to travel to different offices across Europe
- Regular merchant experiences
- Healthy office snacks and drinks
About the Company
- Teya provides a financial platform for local businesses across Europe.
- The company aims to simplify financial services with user-friendly tools, thoughtful design, and dedicated human support.
- Teya believes local businesses are vital to communities and deserve better financial tools.
- The company operates with speed, a focus on quality, and attention to detail.
- Teya fosters a culture where great performance and genuine hospitality coexist.
Equal Opportunity
- Teya is an equal opportunity employer committed to creating an inclusive environment.
- The company values diversity in race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background.
- Teya believes a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace.
- The company offers reasonable adjustments for candidates requiring them during the recruitment process.