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About the Role

The Departmental Assistant serves as the primary point of contact for six academic units, providing comprehensive administrative support to staff, faculty, and students. This role involves managing front-line inquiries, maintaining databases, coordinating examinations, supporting website maintenance, and organizing departmental events.

Responsibilities

• Resolve administrative issues and escalate complex problems as necessary.
• Maintain databases by creating and updating records.
• Generate reports and monitor work order status.
• Coordinate the receipt, storage, and processing of examinations.
• Upload digitized documents to recruitment systems and maintain digital platforms and websites.
• Collect and submit grades and organize course evaluations.
• Manage event logistics including room bookings, catering, and accommodations.
• Prepare expense reimbursements and process invoices for cost recovery.

Requirements

• Advanced College Diploma (3 years) or an equivalent combination of education and experience.
• Minimum of three years of related administrative experience, preferably in higher education.
• Experience acting as a first point of contact with high-volume customer service.
• Experience with examination procedures, including grade submission and storage.
• Proficiency with course management systems, databases, MS Office, and virtual platforms.
• Experience with digital communications and website maintenance software.
• Experience organizing and executing event logistics.
• Ability to handle confidential and sensitive administrative matters.
• Familiarity with copyright laws regarding academic materials.
• Commitment to equity, diversity, inclusion, and a respectful working environment.

Skills

• Excellent written and verbal communication
• Strong attention to detail
• Problem-solving
• Organizational skills
• Professionalism
• Discretion and sound judgment
• Diplomacy and tact

Location

• University of Toronto Scarborough (UTSC)

Work Type

• Full-time
• On-site
• Continuing

Experience Level

• Minimum 3 years of related administrative experience

Education Level

• Advanced College Diploma (3 years) or equivalent

Salary/Compensations

• $72,119 to $92,226

About the Company

• The University of Toronto Scarborough is committed to inclusive excellence and research innovation.
• The institution operates on the territory of Indigenous hosts and values ongoing community partnerships.

Equal Opportunity

• The University of Toronto Scarborough is committed to strategically and proactively promoting diversity.
• Candidates from Black, Indigenous, and other racialized communities are strongly encouraged to apply.
• Lived experience of equity-deserving groups, including 2SLGBTQ+ communities and persons with disabilities, will be taken into consideration.