Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Technology Account Management Director plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships in Japan. This role leads strategic delivery initiatives and provides a differentiated customer experience, acting as a strategic consultant across all aspects of product and service launches to grow Mastercard’s market share in Japan.

Responsibilities

Prepare and conduct Quarterly Operational Reviews for key accounts.
Document processes and identify areas for improvement.
Participate in Internal Workstreams and drive Mastercard Initiatives.
Manage functional and technical relationships for assigned accounts.
Analyze, identify, and drive improvements for customers' operational performance and profitability through reviews and continuous customer engagement.
Actively participate in strategic planning and administration.
Serve as the functional escalation point for customers.
Ensure customer satisfaction during incident response by acting as the main link between the customer and internal teams.
Execute the training and delivery of Mastercard products, implementations, and releases.
Recommend and implement business or process improvements, recognizing global perspectives.
Identify customer business needs and participate as a solution consultant.
Manage projects between customers and internal stakeholders.
Own initial scoping discussions with customers and ensure smooth handover to the Customer Implementation Services Team.
Work collaboratively with the Customer Implementation Services Team.
Provide proactive support to customers in the event of production issues.
Build and maintain strong relationships with customers.

Requirements

Preferably 10 years of relevant implementation experience in payments, banking, or fintech companies.
A great team player with the hunger to learn new knowledge and the ability to adapt and prioritize tasks with a sense of urgency.
Previous experience in the credit card industry, mobile, e-commerce, EMV, or contactless technology is preferred.
Ability to quickly grasp technical concepts, apply them to business needs, and discuss them with both business and technical partners.
Excellent learning agility, multitasking ability, intellectual curiosity, and comfort with ambiguity.
Ability to analyze business needs and develop a course of action that effectively integrates technical and business components to yield quantifiable results for Mastercard and its customers.
Build and maintain strong, positive working relationships at all functional levels internally and externally.
Good written and verbal communication skills with attention to detail.
Experience in Customer Success/Account Management is desirable.
Comfortable interacting with all levels of management and working in a cross-functional/matrix environment both internally and externally.
Ability to work in a Japanese AND English bilingual environment.
Working knowledge of MS Office.
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

Project/Program/Product Management

Location

Japan

Work Type

Full-time

Experience Level

10 years of relevant implementation experience

Education Level

University Degree preferred

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Japan Division is a fast-growing division in the Asia Pacific Region.
Our solutions focus on high-tech and premium services to drive scale through cost-effective offerings, as well as those prioritizing fundamental infrastructure and financial inclusion.
All of these dynamics create differing levels of focus, approach and customer management.