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About the Role

This position supports the execution engine for technology and automation within Partner Care. Working directly alongside our Principal Technical Consultant, this role bridges the gap between high-level technological vision and rapid, hands-on optimization across Salesforce Service Cloud and central enterprise automation platforms.

Responsibilities

• Serve as an expert and functional backup for our Salesforce Service Cloud platform, translating day-to-day operational frictions into configured CRM enhancements.
• Utilise advanced CRM capabilities, taking hands-on responsibility for configuring page layouts, validation rules, user views, and robust Salesforce Flows.
• Drive the deployment of the Agentforce suite, iteratively designing, configuring, and expanding automation and agentic workflows to improve the efficiency of our vendor operations and drive partner satisfaction.
• Act as a technical point of contact and liaison between Partner Care and central engineering units on automation technology (N8N, RPA).
• Own the tactical execution, delivery, and lifecycle management of medium complexity automation packages from problem definition to final deployment.
• Deconstruct multi-layered, complex business problems into clear, actionable technical specifications, Jira user stories, and technical delivery tickets.
• Proactively design and optimize processes across adjacent Partner Care domains, with a targeted emphasis on driving automation for Partner Operations.
• Eradicate manual, "offline" operational solutions (such as disconnected trackers and sheets) by replacing them with fully integrated, trackable ecosystem solutions.
• Coordinate User Acceptance Testing (UAT) cycles and manage structural releases, ensuring new workflows align flawlessly with target business outcomes before reaching end-users.
• Apply basic statistical analysis to operational ticketing data to systematically diagnose process bottlenecks, prove technical root causes, and mathematically validate project success.
• Build, maintain, and democratize intuitive Salesforce analytics dashboards and reporting structures to afford real-time transparency into throughput and pipeline efficiency.
• Provide technical mentorship and operational best practices to junior process contributors, creating clear system documentation to drive rapid internal software adoption.

Requirements

• 3+ years of professional experience operating within technical consulting, system administration, or tech-focused process engineering contexts, ideally within an e-commerce, hyper-scale marketplace, or advanced operations setup.
• Hands-on experience with Salesforce Service Cloud configuration (Flows, validation rules, architecture layouts).
• Prior exposure to, or a strong motivation to master, Salesforce AI tools (Einstein, Agentforce suite) is an advantage.
• Practical experience working alongside or inside corporate automation frameworks (e.g., RPA tools, N8N, or similar API-driven orchestration layers).
• Proficient operating within structured Agile/Scrum delivery frameworks, including experience organizing backlogs and tracking work items via Jira.
• Prior experience with process mapping software (such as Signavio, Lucidchart, or BPMN standards) is a clear advantage.
• Competency in leveraging data to back technical arguments—specifically utilizing SQL, Salesforce CRM Analytics (CRMA), or basic statistical models to quantify business impacts and operational ROI.
• Strong lateral leadership skills with a proven track record of managing multi-tiered stakeholder expectations and articulating technical constraints into accessible business summaries.

Skills

• Salesforce Service Cloud configuration
• Salesforce Flows
• Validation rules
• Architecture layouts
• Salesforce AI tools (Einstein, Agentforce suite)
• RPA tools
• N8N
• API-driven orchestration layers
• Agile/Scrum
• Jira
• Process mapping software
• Signavio
• Lucidchart
• BPMN standards
• SQL
• Salesforce CRM Analytics (CRMA)
• Statistical models

Location

• Hybrid

Work Type

• Hybrid
• Remote

Experience Level

• 3+ years

Education Level

• Salesforce Certified Administrator
• Platform App Builder
• Service Cloud Consultant

Benefits

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week
• Work from abroad for up to 30 working days a year
• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando
• 30% off Lounge by Zalando
• Discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

About the Company

• Zalando's vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design.
• Diverse teams fuel innovation and creativity.
• Actively seek out talent from all backgrounds.
• Committed to providing an exceptional and accessible candidate experience for everyone.

Equal Opportunity

• Actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.
• Refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
• If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.