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About the Role

The Operations Technical Lead will drive the technical direction for services and integrations within the operations domain, ensuring seamless operation of internal systems and third-party platforms to support business order and fulfillment. This role involves translating business needs into technical solutions, championing engineering standards, and identifying continuous improvement opportunities.

Responsibilities

• Providing hands-on technical advice, code reviews and practical guidance to the team
• Managing a team of developers and quality engineers, including setting goals and priorities, providing technical guidance and mentorship, and conducting performance evaluations.
• Proactively driving continuous improvement to team performance and outcome quality.
• Ensuring solutions meet all necessary business requirements, architectural principles and applicable security and technical standards.
• Maintaining effective technical documentation.
• Owning the team’s technical backlog and working closely with the Product Owner to champion technical work during planning sessions.
• Participating in the development of system features or supporting automation, as required.
• Promote best practices, support cross-team alignment, and contribute to the technical community.

Requirements

• Strong practical experience working with commerce systems, leading engineering teams, and experience in software development, with a focus on cloud technologies.
• Proven experience integrating third-party services and platforms.
• End-to-end SDLC experience with solid architectural design knowledge.
• Experience in building scalable and secure cloud-based applications and infrastructure using AWS technologies, including Lambda, SQS, API Gateway and Dynamo DB.
• A keen awareness of architectural design patterns including eventing and microservices.
• Experience designing and integrating REST and GraphQL APIs, including webhooks and OAuth.
• A track record of leading and delivering complex initiatives involving multiple systems and partners.
• Experience with Shopify would be a bonus, but isn't essential.
• Communicate clearly and confidently with both technical and non-technical audiences.
• Take ownership, speak up when something isn’t right, and work collaboratively across teams.
• Enjoy solving complex problems and improving how systems work together.
• Be proactive, open to change, and focused on quality and continuous improvement.
• Be curious about new technologies and interested in AI and emerging capabilities.
• Have a strong sense of accountability and technical excellence.
• Be confident influencing stakeholders and external partners to achieve better outcomes.

Skills

• Cloud technologies
• AWS technologies (Lambda, SQS, API Gateway, Dynamo DB)
• Eventing
• Microservices
• REST APIs
• GraphQL APIs
• Webhooks
• OAuth
• Shopify (bonus)

Location

• North Acton office
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Lead
• Manager

Salary/Compensations

• Competitive salary & targeted annual bonus scheme

Benefits

• Generous Boden clothing allowance
• 30% discount on all current clothing ranges
• 25 days holiday annual, plus Bank Holidays
• Online portal with an array of discounts on retail & entertainment
• Virtual GP Service for you and your household
• Free onsite parking and subsidised café

About the Company

• Stylish, grounded, uplifting – these values live through everything we do at Boden.
• We curate a world of beauty that’s ethical, inclusive – and importantly – good fun.
• We inspire you to live your best life.
• At Boden, how we work matters just as much as what we deliver.
• We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.
• We care about doing a good job – and we care about each other.
• We’re always kind, often honest, and we will push for high standards without making it heavy.
• We know what we’re good at, we lean on each other when needed, and we show up as a team – taking ownership and getting things done together.
• We want Boden to be the place everyone wants to work. Friendly, open, understanding and supportive.
• A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices.
• We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

Equal Opportunity

• We would like to encourage people from a diverse range of backgrounds to apply for our roles.
• If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.