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About the Role

The BSA OFAC Associate supports the Bank's sanctions compliance program by monitoring, investigating, and resolving alerts generated through OFAC and sanctions screening systems. This role ensures the Bank's compliance with U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) regulations and other applicable sanctions regimes, mitigating sanctions-related risk.

Responsibilities

• Review and disposition daily sanctions escalations generated by OFAC/sanctions screening software.
• Conduct research to determine whether an alert represents a true match, false positive, or potential true match requiring escalation.
• Document investigation findings clearly and consistently in case management systems.
• Escalate confirmed or suspected matches to senior compliance staff for further review and potential filing of blocked/rejected transaction reports with OFAC.
• Assist with maintaining and updating sanctions screening lists and watchlist parameters.
• Support periodic look-back reviews and quality control testing of the sanctions screening program.
• Assist in the preparation of internal reports, metrics, and management updates related to sanctions alert volumes and trends.
• Stay current on OFAC regulations, global sanctions program updates, regulatory guidance, and industry best practices.
• Assist with training materials or sessions for staff on sanctions compliance topics.
• Collaborate with BSA/AML, Fraud, and Legal teams on cross-functional investigations.
• Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement.
• Use AI-driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
• Validate outputs from automated monitoring systems, including rules, workflows, and AI-enabled detection models, to ensure accuracy and reliability.
• Work with internal teams to address QC findings, remediate control weaknesses, and strengthen process adherence.
• Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
• Participate in testing and validation of first- and second-line control activities, ensuring alignment with regulatory, risk, and policy requirements.
• Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.

Requirements

• Must be legally eligible to work in the United States without sponsorship, now or in the future.
• Minimum 3 years of experience in BSA/AML, OFAC/Sanctions compliance, or related financial crimes role (banking or financial services preferred).
• Working knowledge of OFAC regulations, SDN List, sanctions programs, and related regulatory guidance.
• Ability to manage a high volume of alerts within established timeframes.
• Strong written and verbal communication skills.
• Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes.
• Proven ability to multitask, work independently, and collaborate effectively within a team environment.

Skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Familiarity with sanctions screening software, preferably LexisNexis Bridger Insight XG and Verafin
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement

Location

• United States

Work Type

• Full-time

Experience Level

• Minimum 3 years

Education Level

• Bachelor's degree in business, finance, criminal justice, or related field (Preferred)
• Certifications such as ACAMS, CGSS (Certified Global Sanctions Specialist), or other sanctions-related credentials (Preferred)

Salary/Compensations

• $80,000 - $90,000

Benefits

• Reasonable accommodations, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

About the Company

• Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
• We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
• We get you further, faster.
• Focused on you: We provide every customer with a single point of contact.
• On the leading edge: We're innovating with the latest tools and technology.
• Proven reliability: We always ground our innovation in our deep experience and strong financial foundation.

Equal Opportunity

• Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
• We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
• We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.