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About the Role

We help to change the way you move. We are a strong team shaping the future of mobility. Join Europcar as a Team Lead / Deputy Location Manager (w/m/d) in Berlin Alexanderplatz.

Responsibilities

Support branch management in daily operations and take over independent station management in their absence.
Lead the service team in the operational business of car rental, train best practices in customer service and sales, and promote the individual development of team members.
Responsible for needs-based shift planning of the branch team.
Monitor and optimize the local vehicle fleet in terms of utilization, availability, and damage management in cooperation with other departments.
Provide excellent service quality, advise customers directly at the counter, handle rental of the exclusive fleet, and drive active sales of additional services (upgrades, insurance).

Requirements

Enthusiasm for cars and a valid driver's license.
Solid professional experience in a service or sales-oriented environment, ideally in car rental, retail, hospitality, gastronomy, or a comparable service industry.
Leadership competence: Initial experience in personnel management, coordination, or onboarding of teams (e.g., as shift manager, counter supervisor, or team lead) is advantageous; talent for motivating people is crucial.
Actions characterized by excellent customer satisfaction, meaningful results, and a passionate service mentality.
Confident communication in German and good English language skills (or willingness to improve).

Skills

Customer service
Sales
Team leadership
Personnel management
Shift planning
Fleet management
Logistics
Communication

Location

Berlin Alexanderplatz

Work Type

Full-time
Permanent

Experience Level

Experienced professional with leadership ambition
Management

Salary/Compensations

€35,000 - €37,200

Benefits

Car rental discounts for you and your family.
Discounts with cooperation partners for travel & leisure.
€40 monthly subsidy on a benefits card for shopping, fuel, gym, or partial subsidy for the Deutschlandticket.
Birthday special: Day off and €50 credit on your birthday.
30 days of vacation per year.
Ongoing training and internal career opportunities.
Health services from eye exams to dental prosthetics.
Attractive subsidy for company pension plan.

About the Company

Europcar Mobility Group is a global mobility player with 75 years of expertise and a leading position in Europe.
We offer individuals and businesses a wide range of car and van rental services, from hourly to monthly rentals, on-demand or subscription.
We operate a fleet of over 250,000 vehicles, including an increasing share of electric vehicles.
Our brands include Europcar®, Goldcar®, and Fox-Rent-A-Car®.
Customer satisfaction is at the heart of our ambition and that of our more than 8,000 employees.
We deliver mobility solutions through a strong network in over 130 countries.

Equal Opportunity

We welcome applications from people who are as diverse as we are, because diversity is our strength!
Regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation, or social background.
Please let us know if anything special should be considered to enable your participation in the application process.