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About the Role

Knight Frank is seeking an experienced UK People Transformation Lead to join their People team on a 12-month fixed-term contract, covering Family Leave. This role is a key member of the People leadership team, responsible for shaping the People function's operations through the design, optimization, and governance of People processes. The position drives operational excellence, cultural change, and digital transformation, enhancing the employee experience and ensuring scalable, efficient, and future-focused People processes.

Responsibilities

Define and execute a business process optimisation strategy aligned to organisational goals.
Champion a culture of continuous improvement and operational excellence.
Act as a trusted advisor to senior stakeholders on People initiatives.
Drive cultural change and foster innovation across People functions.
Oversee the analysis of existing processes to identify inefficiencies and opportunities for improvement.
Redesign People processes and technologies to align with business strategy and enhance the employee experience.
Design and implement sustainable, lean and scalable processes.
Lead process re-engineering initiatives using Lean, Six Sigma or similar methodologies.
Implement automation and digital solutions to streamline workflows.
Establish performance metrics and governance frameworks to monitor outcomes.
Ensure seamless, compliant end-to-end People processes within Workday and beyond.
Develop and maintain process governance frameworks and standards.
Collaborate closely with People Analytics and Product teams, People Operations and the wider Run Team to prioritise optimisation initiatives.
Build strong relationships across the organisation to support change readiness and adoption.
Define clear process ownership and communication across People, Technology and Finance teams.
Communicate process changes effectively to maximise adoption and minimise disruption.
Define KPIs and metrics to measure process efficiency and effectiveness.
Report on the progress and impact of optimisation initiatives to executive leadership.
Ensure People practices remain aligned to organisational goals and objectives.
Lead knowledge sharing and maintain documentation relating to change, communications and training.
Assess change impacts and support the successful embedding of optimised processes alongside Talent & Culture colleagues.

Requirements

Experienced Programme Manager with a strong background in process improvement and leading multidisciplinary project teams, leveraging both internal and external capabilities.
Proven experience developing governance structures, including risk management and decision-making frameworks.
Deep understanding of HRIS platforms, including Workday, SAP and ServiceNow, alongside HR processes and HR service delivery.
A genuine interest in automation and the use of data and technology to drive optimisation and business value.
Strong communicator with the ability to engage and influence stakeholders at all levels, tailoring messages for both technical and non-technical audiences.
Data-confident and analytical, with excellent problem-solving skills and the ability to simplify complexity.
Proactive, highly organised and methodical, with the ability to thrive in a fast-paced environment.
Confident in prioritisation and balancing risk, impact and value while operating in an evolving and sometimes ambiguous environment.
Passionate about collaboration, continuous improvement and delivering an excellent stakeholder experience.
Comfortable making data-informed decisions and measuring the impact of change.

Skills

Process Improvement
Project Management
Governance Structures
Risk Management
Decision-making Frameworks
HRIS Platforms (Workday, SAP, ServiceNow)
HR Processes
HR Service Delivery
Automation
Data Analysis
Technology
Communication
Stakeholder Engagement
Problem-Solving
Organisation
Methodical Approach
Prioritisation
Collaboration
Continuous Improvement
Change Management

Location

London, UK

Work Type

Fixed-term contract
Full-time

Experience Level

Experienced

Salary/Compensations

Competitive salary

About the Company

Founded in 1896, Knight Frank LLP is a Limited Liability Partnership registered in England & Wales. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies, operating in over 50 Markets with a global network of 600+ Offices and 20,000+ People.
The company acts as trusted partners in property, prioritizing integrity, care, and understanding of client needs to provide personalised advice.
Knight Frank is committed to an inclusive and diverse workplace, empowering individuals with autonomy and encouraging contributions to shape the future of real estate and the built environment.
The firm celebrates opinions, encourages contributions to business success and innovation, and fosters a collaborative environment.
In 2021, Knight Frank celebrated its 125th anniversary, setting out 'Our Desired Future' focused on People Potential, Client Centricity, and Creating our Future, together.