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About the Role

The Hospital Concierge serves as the primary point of contact for clients at Vetco Total Care hospitals, ensuring an exceptional experience for both pets and pet parents while supporting efficient hospital operations.

Responsibilities

• Answer and route practice phone calls appropriately.
• Manage the hospital appointment calendar, including scheduling and reviewing online bookings.
• Greet clients and patients by name and notify technical staff upon arrival.
• Monitor wait times and provide accommodations during busy periods or emergencies.
• Participate in training new staff members and disseminating knowledge.
• Maintain a clean and well-stocked waiting area, including using disinfectants for potential contagious diseases.
• Confirm appointments via client's preferred communication method and adjust as necessary.
• Provide backup support to technical staff for room loading and patient discharge.
• Formulate strategies to balance client satisfaction with medical staff efficiency.
• Communicate with clients regarding wait times and unforeseen circumstances.

Requirements

• High school diploma.
• Minimum of 1 year of experience in a veterinary practice or customer-facing role.
• Ability to bend, kneel, lift up to 30 pounds, and stand for long periods.
• Ability to maintain a professional demeanor during emotional or stressful situations.

Skills

• Excellent written and verbal communication skills.
• Exceptional telephone skills.
• Strong computer skills.
• Compassionate and sympathetic approach.
• Team-oriented mindset.
• Adaptability and flexibility.
• Practice Management System experience (preferred).

Location

• United States
• Mexico
• Puerto Rico

Work Type

• Onsite

Experience Level

• Minimum 1 year of experience

Education Level

• High school diploma

Salary/Compensations

• $15.00 - $22.80 per hour

Benefits

• Health benefits
• Financial benefits
• 401K
• Incentives
• Paid Time Off (PTO)

About the Company

• Petco has served pets and pet parents for over 60 years.
• Operates over 1,500 stores, 250+ Vetco Total Care hospitals, and eight distribution centers.
• Founded Petco Love in 1999 to support animal welfare and adoption.

Equal Opportunity

• Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.