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About the Role

This role coordinates and facilitates the production and delivery of in-store Point of Sale (POS) for the M&S account, working directly with the M&S marketing team to ensure campaigns remain within budget and on schedule. The position supports the Account Director by focusing on the accuracy and completeness of artwork through a bespoke approval system.

Responsibilities

• Receive briefs from the Account Director or client and communicate timelines, creative templates, and costings.
• Liaise with M&S planning managers and marketing teams to ensure smooth campaign execution and timely artwork approval.
• Lead pre-production meetings for each campaign to ensure finalized artwork briefs.
• Maintain a strong relationship with the ITG Artwork Production Team, flagging urgent or large campaigns in advance with realistic deadlines.
• Brief final artwork to the ITG Production team using pre-approved templates, allowing sufficient time for completion.
• Pre-plan and discuss artwork expectations with the team to avoid bottlenecks during busy periods.
• Accurately manage information from M&S business units, formulating briefs, producing print specifications, and maintaining print allocations via RULE & Media Centre.
• Ensure printers are engaged on deadlines, workload, and realistic timings for Purchase Order and final artwork receipt.
• Keep M&S cost trackers for POS up-to-date and communicate costs regularly with the ITG Account Director, M&S Planning Managers, and M&S marketing.
• Raise Purchase Orders in advance of the file to print date and flag any issues with the M&S team.
• Maintain critical path dates on the Monday.com production board, liaising with M&S Planning managers & Creative SAM.
• Send reminder emails for key dates to M&S Marketing POS team and ITG Marketing execs.
• Ensure the WIP report from Media Centre is sent each morning and the job status report is shared each Friday with the client, including any necessary status updates.

Requirements

• Previous experience in an Account Management, Project Management, Marketing Operations, or Production role.
• Strong project management skills with the ability to manage multiple campaigns, deadlines, and priorities simultaneously.
• Experience working within a fast-paced marketing, retail, agency, or production environment.
• Excellent stakeholder management skills, with the ability to build relationships across clients, internal teams, and external suppliers.
• Highly organised with exceptional attention to detail and accuracy.
• Experience managing budgets, cost trackers, purchase orders, and campaign expenditure.
• Comfortable working with workflow management, approval, and project management systems.
• Strong commercial awareness and ability to work within agreed budgets and deadlines.
• Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Skills

• Project Management
• Stakeholder Management
• Budget Management
• Cost Tracking
• Purchase Order Management
• Campaign Expenditure Management
• Print Production Knowledge
• Artwork Workflows Knowledge
• POS Marketing Materials Knowledge
• Retail Marketing Campaigns Knowledge
• Workflow Management Systems
• Approval Systems
• Project Management Systems
• Microsoft Office (Excel, Outlook, PowerPoint)

Location

• Birmingham

Work Type

• Smart Working with up to 40% from home

Experience Level

• Previous experience in an Account Management, Project Management, Marketing Operations or Production role
• Experience working within a fast-paced marketing, retail, agency or production environment

Benefits

• 25 days' holiday + bank holidays
• A paid Wellbeing Day
• Flexible bank holidays
• Option to buy or carry over up to 5 extra days of holiday
• Option to work from abroad for up to 90 days a year (after 12 months)
• Enhanced family friendly leave
• 3 extra days for wedding/honeymoon
• Employee Assistance Programme
• Pension scheme
• Corporate Medical Cash Plan
• Electric car salary sacrifice scheme
• Tax-efficient payroll giving
• Funding for professional qualifications
• Monthly Employee of the Month awards (£250 bonus)
• Referral bonuses of up to £1,500
• Regular Wellbeing Workshops
• 30+ Wellbeing Champions
• A paid Volunteer Day
• Online perks platform with discounts

About the Company

• ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

Equal Opportunity

• We Value Diversity
• We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
• We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
• At the end of the day, we take time to look after ourselves, each other, and the planet, because we’re always stronger together.