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About the Role

You will lead the end-to-end digital, technology, and smart building enablement strategy and roadmap for the next-generation American Express headquarters. You will act as the central integrator across design, procurement, construction, and operational readiness, ensuring all building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment. This role ensures front-of-house/end-user experience and back-of-house operations are fully enabled, tested, and optimized prior to occupancy. By enabling “Smarter Systems, Seamless Experiences,” you will drive a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience, while unlocking the power of real-time data, automation, and AI to future-proof the building and enable a best-in-class digital experience for colleagues globally.

Responsibilities

Lead the end-to-end digital, technology, and smart building enablement strategy and roadmap for the next-generation American Express headquarters.
Act as the central integrator across design, procurement, construction, and operational readiness.
Ensure all building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment.
Ensure that front-of-house/end-user experience (colleague, guest, UX/UI, and customer-facing digital interactions) are fully enabled, tested, and optimized prior to occupancy.
Ensure that back-of-house operations (building systems, infrastructure, security, data platforms and digital twin) are fully enabled, tested, and optimized prior to occupancy.
Ensure that all end-user experience technologies—from workplace tools and collaboration systems to smart spaces, digital signage, access, and service platforms—are delivered, integrated, and operationally ready as part of the HQ program.
Drive a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience.
Unlock the power of real-time data, automation, and AI to future-proof the building and enable a best-in-class digital experience for colleagues globally.

Requirements

The GREWE Property Development team is responsible for delivering a new global headquarters from concept to completion.
They lead the full lifecycle of the project—overseeing design, coordinating construction, managing stakeholders, and ensuring the building is fully prepared for operations.
This team is responsible for ensuring the headquarters is delivered on time, within budget, and aligned with organizational goals and future workplace needs.

Skills

Digital
Technology
Smart building enablement
Strategy
Roadmap
Design integration
Procurement integration
Construction integration
Operational readiness integration
Building systems integration
Enterprise technologies integration
Workplace experience platforms integration
End-user experience optimization
Back-of-house operations management
Data platforms
Digital twin
Workplace tools
Collaboration systems
Smart spaces
Digital signage
Access platforms
Service platforms
Sustainability enhancement
Operational efficiency enhancement
Cybersecurity enhancement
Real-time data utilization
Automation
AI utilization

Location

Global

Work Type

Hybrid
Onsite
Virtual

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or গিয়েছিলাম surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate.
GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries.
GREWE’s purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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