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About the Role

We are seeking a dynamic and inspiring leader to manage our on-site Starbucks location at Hotel X Toronto. This role involves taking ownership of daily store operations, leading a dedicated team, and delivering an exceptional customer service experience in a fast-paced hotel setting.

Responsibilities

• Lead by example to deliver customer service and maintain a positive in-store experience.
• Manage scheduling, inventory, and ordering supplies efficiently.
• Assess customer complaints/problems, taking proper, prompt, and effective corrective action to ensure customer satisfaction.
• Cultivate a strong team culture through ongoing training and development, assist with interviews for new hires, conduct reviews and appraisals for hourly staff, and provide guidance on employee issues.
• Complete daily payroll, make adjustments, and correct any errors on employee pay cheques expeditiously and completely.
• Support and enforce all hotel and Starbucks operating policies and procedures.
• Maintain a clean, organized, and safe work environment aligned with hotel expectations.
• Communicate clearly and consistently with the hotel senior leadership team and Starbucks corporate.
• Perform other tasks assigned by Management.

Requirements

• 3 years retail / customer service management experience.
• Consistently maintain regular and consistent attendance and punctuality.
• Energetic and outgoing, with a positive attitude, driven to provide an outstanding customer service experience.
• Strong leadership skills and the ability to coach and mentor with professional maturity.
• Excellent oral/written communication and interpersonal skills; must be able to interact with all levels of associates and customers in a professional and cordial manner.
• Excellent organizational, computer, analytical, interpersonal, and problem-solving skills.
• Ability to work full time (regularly demands in excess of 40 hours per week) including variable hours, early mornings, evenings, weekends, and/or holidays.

Skills

• Leadership
• Coaching
• Mentoring
• Communication
• Interpersonal skills
• Organizational skills
• Computer skills
• Analytical skills
• Problem-solving skills

Location

• Hotel X Toronto

Work Type

• On-site
• Full-time

Experience Level

• Management

Education Level

• High School or GED

Salary/Compensations

• $55K - $65K

Benefits

• Competitive Salary
• 100% Group Insurance Coverage
• RRSP Match
• Meal benefit per shift
• Dry Cleaning Allowance
• Discounted parking options
• A great working team environment!

About the Company

• Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process.
• This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.
• Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.
• We thank all applicants; however, only those selected for an interview will be contacted.

Equal Opportunity

• Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.