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About the Role

Act as a trusted advisor and subject matter expert on Deal Desk processes, best practices, and systems. Assist the Sales Team in building complex orders, managing administrative tasks, and supporting the contract signature process. Partner with cross-functional departments to facilitate the deal process and review deals for accuracy.

Responsibilities

• Act as a trusted advisor to the Sales Team and subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, DealHub, DocuSign, Conga Composer)
• Assist the Sales Team in building non-standard or complex orders
• Assist with administrative tasks including managing Salesforce for data integrity, updating accounts, editing reports, assistance with customer consumption and overage tracking
• Support the Sales Team with contract signature process
• Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
• Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Braze's internal systems

Requirements

• 1-3 years of experience in a Sales Operations/Deal Desk or related role
• Proficient in Excel and Google Sheets
• Experience with CRM systems like Salesforce.com
• Team player who loves to collaborate cross-functionally and globally to support the broader team's goals
• Exemplary written and verbal communication skills
• Proven ability to build strong, collaborative working relationships with internal stakeholders
• Innate problem solver with an enthusiastic "roll up your sleeves" mentality
• Extremely organized and able to work on both long-term projects and requests that require a quick turnaround

Skills

• Salesforce
• DealHub
• DocuSign
• Conga Composer
• Excel
• Google Sheets
• CRM systems
• Salesforce.com
• CPQ tool

Location

• New York
• Austin
• Berlin
• Bucharest
• Chicago
• Dubai
• Jakarta
• London
• Paris
• San Francisco
• São Paulo
• Singapore
• Seoul
• Sydney
• Tokyo

Work Type

• hybrid

Experience Level

• 1-3 years

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
• We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.