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About the Role

The Customer Engineer (CE) is the core driver of Cloudflare's technical go-to-market strategy, acting as a trusted advisor who owns the technical relationship from discovery through adoption and expansion. This quota-carrying technologist will utilize AI-augmented workflows to focus on architectural design and drive measurable business outcomes across the customer journey.

Responsibilities

Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
Lead technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Carry a variable quota tied to new business acquisition and/or account growth.
Ensure deep platform adoption, retain revenue, and identify strategic cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with key stakeholders.
Leverage AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and basic telemetry monitoring.

Requirements

Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
Broad technical expertise spanning web security, networking, cloud infrastructure, enterprise architecture, and modern developer platforms.
Proven track record of operating in a quota-carrying or revenue-aligned environment.
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Ability to bridge the gap between technical implementation details and C-suite business strategy.
Applicants may be asked to attend an in-person interview.
Employment may be conditioned on authorization to receive information protected under U.S. export control laws without sponsorship.

Skills

AI-augmented workflows
Architectural design
Technical discovery
Product demonstrations
Proof of Concepts (PoCs)
Customer onboarding
Technical health monitoring
Risk management
Expansion strategy
Sales quotas
Revenue retention
Cross-sell and up-sell strategies
Quarterly Business Reviews (QBRs)
Platform adoption
Return on Investment (ROI) translation
Stakeholder management
AI agents
Workflow automation
RFP response automation
Sandbox provisioning
Telemetry monitoring
Web security
Networking (routing, DNS, DDoS mitigation)
Cloud infrastructure
Enterprise architecture
Modern developer platforms (serverless, edge computing, API-driven workflows)
SaaS metrics
Enterprise sales cycles
Presentation skills

Location

New York

Work Type

Full-time
Onsite (potential for in-person interviews)

Experience Level

Associate
Senior
Staff
Principal

Salary/Compensations

$202,000 - $278,000 (New York based hires)

Benefits

Competitive base salary
Variable commission structure
Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off (vacation and sick leave)
Leave programs (parental, pregnancy health, medical, bereavement)

About the Company

Cloudflare runs one of the world’s largest networks, powering millions of websites and Internet properties.
The company protects and accelerates Internet applications without hardware or software changes.
Cloudflare's network gets smarter with every request, improving performance and reducing attacks.
Named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Values builders who identify and solve problems with AI-native curiosity.
Culture is built on iteration, leveraging AI to ship faster and improve continuously.
Values curiosity over bureaucracy.
AI is viewed as a partner in solving problems and advancing the Internet.
Dedicated to protecting the free and open Internet.
Initiatives include Project Galileo (equipping NGOs with security tools), Athenian Project (protecting government election websites), and 1.1.1.1 (a privacy-centric public DNS resolver).

Equal Opportunity

Cloudflare is an equal opportunity employer committed to providing equal employment opportunity for all people.
Values diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
AA/Veterans/Disabled Employer.
Provides reasonable accommodations to qualified individuals with disabilities.