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About the Role

Ensures all benefits are current for individuals living in residential sites, working with residential teams and Accounts Receivable to resolve benefit and financial issues. Acts as a liaison with outside agencies to solve financial issues related to benefits.

Responsibilities

• Communicates with Social Security, OTDA, Medicaid, and other agencies on financial issues impacting benefits.
• Reports temporary or permanent movement to relevant entities as required.
• Tracks SNAP Eligibility status for the month.
• Notifies residential team and Benefits Director when Benefits have been suspended and follows up with applicable entities.
• Maintains reporting of income in adherence to SSA regulations and supports residential staff with wage/income questions.
• Works with residential teams to obtain paystubs and other income documentation for SSA reporting.
• Reviews monthly wage tracking for proper resolution of overpayments.
• Collaborates with Director of Member Benefits and Eligibility and A/R on statements for underpayment or excess income from benefits.
• Completes Annual Representative Payee Reporting for each person with respective government entity.
• Consults with and facilitates communication with residential teams and care coordinators on financial/benefit issues.
• Oversees overpayment letter process to determine action needed.
• Attends outstanding revenue monthly meetings to assist in resolving billing denials related to residential benefit issues.
• Attends Residential Pre-Move meetings to provide and obtain benefit and Rep. Payee information.
• Completes certification of Medicaid and SNAP on a timely basis.
• Collaborates with AR, residential on Social Security Audits.
• Maintains CEU credits for certification and knowledge.
• Complies with all agency policies and procedures.
• Ensures confidential and sensitive information is processed, maintained, and utilized according to procedures in a strict confidential manner.
• Performs other duties as assigned.

Requirements

• BA/BS degree and 2 years of experience, or an equivalent combination of education and experience.
• Social Security or Medicaid knowledge preferred.
• Excellent computer skills and working knowledge of MS Office for windows.
• Ability to read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to handle multiple tasks simultaneously.
• Ability to interact with all levels of personnel.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills

• MS Office
• Social Security knowledge
• Medicaid knowledge

Work Type

• Monday-Friday 8:30am-4pm

Experience Level

• 2 years of experience

Education Level

• BA/BS degree

Salary/Compensations

• $20.00-$22.34 per hour