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About the Role

We are seeking a strategic, systems-minded Senior Service Designer to join our growing design capability. You will work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centered around real user needs. Service Designers at V1 work across the full service lifecycle, from discovery through to live, leading on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.

Responsibilities

Shape end-to-end services that are accessible, efficient, and centered around real user needs.
Work across the full service lifecycle, from discovery through to live.
Lead on mapping current and future states.
Align digital delivery with policy and operational realities.
Help clients make confident, evidence-based decisions.
Collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads.
Help shape service visions.
Facilitate workshops.
Define the structures, processes and journeys that underpin great services.
Work on high-profile digital transformation projects in sectors including education, training, social care or the criminal justice system.

Requirements

Experience working to the GOV.UK Service Standard or within the public sector.
Ability to simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users.
Comfortable working in ambiguity and helping teams find direction.
Ability to plan and lead workshops and navigate, manage and influence diverse stakeholders.
Understanding and design for accessibility and inclusion across channels and touchpoints.
Ability to define the service vision and unite a team around it.
Confidence in pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it.
Excellent communication skills, able to adapt information to different audiences and mediums.
Ability to build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged.
Ability to interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact.
Ability to think beyond the immediate problem to design services that are sustainable, strategic and future-proof.
Ability to visualize complex systems clearly through service blueprints, journey maps or ecosystem diagrams and adapt the output to the audience learning preferences.
Skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively.
Ability to work with clients, not just for them—co-creating solutions as one team, and building trusted, respectful partnerships.
Experience working in agile, multidisciplinary teams.
Confidence with tools like Miro and Lucid with basic level of Figma.
Understanding and effective use of design-thinking, systems thinking and co-design techniques to help guide teams and make decisions.

Skills

Service Design
Systems Thinking
Design Thinking
Co-design
Accessibility
Inclusion
Workshop Facilitation
Stakeholder Management
Agile Methodologies
Miro
Lucid
Figma

Location

Remote
Hybrid

Work Type

Full-time
Hybrid
Remote

Experience Level

Senior

Benefits

Quarterly Performance-Related Profit Share Scheme
Strong Career Progression & mentorship coaching
Strength in Balance & Leadership schemes
Dedicated quarterly Pathways Career Development programme
Flexible/remote working
Version 1 Pension with a 5% employee-matched contribution
Private Healthcare Cover
Life Assurance
Financial advice
Employee Discount scheme
Gym Discounts
Bike to Work
Fitness classes
Mindfulness Workshops
Employee Assistance Programme
24 days holiday allowance plus Public Holidays
Enhanced maternity/paternity leave
Marriage/civil partnership leave
Special leave policies
Educational assistance
Incentivised certifications, and accreditations
Version 1’s Annual Excellence Awards
Quarterly Star Awards
Environment, Social and Community First initiatives
Involvement in local fundraising and development opportunities
Diversity, inclusion and belonging schemes

About the Company

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
Deep expertise enables customers to navigate the rapidly evolving technology landscape.
Fosters strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake.
Award-winning employer.
UK & Ireland's premier AWS, Microsoft & Oracle partner.
3300+ strong, €350/£300m revenue business.
10+ years as a Great Place to Work in Ireland & UK.
Best Workplace for Women in the UK & Ireland by GPTW.
Best Workplace for Wellbeing in the UK by GPTW.
Core values driven company, hiring people who share values and rewarding those who display and foster them.
Invest in employees and they will invest in the company.

Equal Opportunity

Version 1 is an equal opportunities employer.
Committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive.
Welcome applications from people of all backgrounds, identities and lived experiences.
Value the different perspectives people bring including those shaped by disability and neurodiversity.
Want every candidate to have a positive and accessible recruitment experience.
If you need reasonable adjustments at any stage of the process, please contact [email protected] at Version 1.
Consider all requests carefully, respectfully and confidentially.