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About the Role

Reporting to the Head of Emerging Market Financial Institutions, this role focuses on building and maintaining strong client relationships to drive long-term business growth and profitability. The position involves expanding and strengthening relationships with central and commercial banks in the Asia and Pacific regions to establish strategic alliances and partnerships, thereby enhancing the company's capabilities and market presence.

Responsibilities

Build subject matter expertise in relevant products (FX, payments, correspondent banking, trade finance, derivatives, and other banking products).
Cultivate and maintain positive customer relationships, identifying opportunities for business growth and increased profitability.
Engage in cross-product selling or demonstrate the ability to learn new products and concepts.
Collaborate with Network Management, Marketing, and Product teams to develop strategies and align new products/solutions with market needs and client demands.
Develop and implement long-term growth strategies to identify new markets and business opportunities while managing short-term objectives.
Represent Crown Agents Bank at conferences and client forums, promoting the bank and its core products and solutions.
Generate new sales leads, prospect potential clients, and nurture relationships to convert leads into clients.
Prepare and present reports on business development activities, performance metrics, and market insights.
Stay informed about industry trends, competitor activities, and market dynamics to adapt strategies.
Interpret market data, identify trends, and make data-driven decisions.
Practice excellent conduct risk management and comply with all relevant regulatory requirements.
Resolve customer complaints quickly and effectively.

Requirements

Proven experience as a Client Relationship Manager or similar role.
Experience covering Financial Institution clients across the Asia and Pacific regions.
Knowledge of customer relationship management (CRM) practices.
Proven ability to learn new products and concepts.
Excellent verbal and written communication skills for client and internal team interaction.
Strong analytical and problem-solving abilities.
Understanding of sales principles and techniques.
A customer-oriented mindset.
Ability to work collaboratively with different departments.
Flexibility to adapt to changing market conditions and customer requirements.
Ability to articulate ideas clearly and persuasively, both verbally and in writing.
Deep understanding of the sector, including trends, challenges, and opportunities.

Skills

FX
Payments
Correspondent Banking
Trade Finance
Derivatives
Banking Products
Customer Relationship Management (CRM)
Sales Principles
Analytical Skills
Problem-Solving
Communication Skills

Location

Asia
Pacific

Work Type

Hybrid

Salary/Compensations

Competitive Annual Leave
Discretionary Bonus

Benefits

Contributory personal pension plan: Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
Life Assurance – 4 times annual salary
Group Income Protection
Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
Benefit Hub
2 Volunteering Days

About the Company

Crown Agents Bank is a regulated UK bank connecting emerging and frontier markets to the world using FX and payments technology.
We transform payments and FX in emerging markets, reducing friction and increasing the flow of money.
Our solutions address challenges of payments being difficult, expensive, unreliable, and opaque in emerging markets.
We connect hard-to-reach regions to global financial infrastructure, providing access to the best prices and fastest, most reliable settlement.
Crown Agents Bank (CAB) combines deep relationships, network strength, and innovative digital capabilities with cross-border transaction banking solutions.
We enable fintech, corporates, governments, development organisations, and banks to move money to, from, and across hard-to-reach markets.